Читать книгу The Leader Lab - Tania Luna - Страница 33

 Split-track: Sounds like three things: the salary, the title, and the fairness of the situation.

 Feelings: Sounds like you're feeling overlooked.

 Needs: Sounds like you're needing a sense of respect and recognition.

While it may seem like using Playbacks will make conversations longer, they tend to lead to more efficient conversations in the short term and the long term. Take a look at the following interaction between Mia and Luca. No matter how hard Mia tries to ask questions, it doesn't quell Luca's frustration. The topic starts all over as though they are stuck in a conflict time warp. Try to spot where Playbacks could have helped move them forward: