Читать книгу The Leader Lab - Tania Luna - Страница 37
Version 2: Do-Over
Оглавление| Alex: | How are you hoping to improve the onboarding process? |
| Mia: | Well, we don't really have anything structured in place. I'd like to create a plan, but I just keep wondering what will happen if we put off hiring. Luca and Olivia are already really tired. |
| Alex: | Yeah, that's a good idea. I think we should definitely do that. |
| Mia: | Okay. And just to make sure we're aligned, it sounds like we agree that I should prioritize hiring over onboarding. Is that how you see it too? |
| Alex: | Oh! I was actually agreeing that it makes sense to improve onboarding. But if you want to already start interviewing candidates that's also an option. |
| Mia: | Okay, so it sounds like if I decide to prioritize hiring, I can move forward with it. |
| Alex: | That's right. Thanks for clarifying. |
When is it Playback time? You can use Playbacks whenever you sense any confusion in a conversation, when it sounds like someone is bringing up multiple topics at once, when it's important to be aligned, and when someone expresses strong emotions. As a bonus, Playbacks can also buy you time to calm down and think in the midst of a heated conversation.
Sounds like we're done with Chapter 2. Just for fun: Play back the key points of this chapter before looking at the summary. (And yes, that is our idea of fun.) See how well you did.
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In summary: A Playback is a repeat or a paraphrase of what you heard someone say. Use Playbacks to create clarity, prevent misunderstandings, and build trust faster.
| MY LAB REPORT | Today's Date: |
| My takeaways: | |
| I regularly Play back what I hear: | 1 2 3 4 5 6 7 8 9 10 (strongly disagree)(strongly agree) |
| Experiment idea bank: | If I'm confused, then I'll do a Playback.If I hear multiple points, then I'll Split-track.If someone is upset, then I'll do a Playback. |
| One small experiment I'll try to increase my score by 1 point: | |
| Post-experiment Learning Extractions: |
Bonus: Want to take your manager skills to the next level? Check out the bonus Inclusion Stations at leaderlab.lifelabslearning.com.
