Читать книгу The Leader Lab - Tania Luna - Страница 34

Luca:	No one asked me for my perspective. Everyone's just rushing to do their own part.
Mia:	What don't you like about how the project turned out?
Luca:	The work ended up okay. Though if someone checked in with me, I would have told them this client prefers to see all the raw data, not the summary.
Mia:	Okay, we can definitely send them the raw data. Thank you.
Luca:	But in general, what's so hard about getting input early? I always involve others in client presentations. It's not hard.

Once the conversation finally ends, Mia realizes Luca wasn't ready for problem-solving. He needed to be heard first. She presses her Do-Over Button and tries again: