Читать книгу The Leader Lab - Tania Luna - Страница 31

Playbacks provide instant confirmation of understanding. For us humans, being truly understood is one of the sweetest (and sadly, also rarest) psychological sensations. Understanding leads to faster trust-building, which results in people being more willing to share their thoughts and feelings with each other.

If the benefits of Playbacks sound soft and/or squishy, think of the hours of your life you've already lost to rambling conversations, unproductive conflict, team members avoiding tough conversations, and plain old misunderstandings. Life is too short to go another day without Playbacks. (Yep, that's how passionate we are about this BU.) So, how do you do a Playback? Here are a few different Playback types to try out:

PLAYBACK TYPES
Content Playback	Play back the key information you heard. Example: It sounds like you said _____. Did I get that right?
Split-track	Play back and separate points when speakers bring up multiple topics. Example: I think I heard two things: _____ and _____. Is that right? Which of those should we talk about first?
Feelings Playback	Play back the feelings you sense the speaker is experiencing. Example: Sounds like you're feeling _____. (excited, energized, motivated, hopeful, proud, connected, unsure, hurt, angry, left out, disappointed, sad, worried, insecure, stuck)
Needs Playback	Play back the underlying need the speaker seems to have. Example: So, it seems like what you're needing is more _____. (reassurance, connection, clarity, meaning, security, respect, recognition, trust, understanding, spontaneity, growth, freedom)
Playback pull	Ask someone to play back what you said to ensure understanding. Example: I know I just said a lot. Would you mind playing back what we discussed to make sure we're seeing it the same way?