Читать книгу The Leader Lab - Tania Luna - Страница 21

In the conversation with Luca, we missed out on learning the source of his disappointment (not getting to make process improvements). And the conversation with Olivia got stuck in the binary (should we get an intern or not?) rather than uncovering her prioritization challenge. Just as a good physician would never prescribe medicine without first diagnosing the illness, a good manager cannot offer advice without first understanding the problem. Even though it might seem quicker to jump to a solution, a great solution to the wrong problem is still the wrong solution. The Q-step helps you diagnose faster, so it also helps you solve the right problem faster.