Читать книгу The Leader Lab - Tania Luna - Страница 11

We've come to call each small behavior we observed a Behavioral Unit (or BU for short). No, they are not dramatic, but they are so elegant in their simplicity that they do give us goosebumps. We began to spot them in casual conversations, in times of conflict, and in every meeting. Even in the midst of our own debates about what makes great managers different, we'd stop one another and say, “Hey, nice BU!” Now that these BUs were visible to us, they were impossible to unsee. Once you learn them, you too will start to spot them everywhere.