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Table of Contents

Cover

Title Page

Copyright

Dedication

The Backstory Why Managers Matter What a Manager Is (Today) The Surprising Skills That Matter Most Your Leader Lab

How to Use This Book As You Read Mia the Manager Practice Stations Your Lab Reports Bonus Inclusion Stations

I: The Core BUs 1 Q-step Q-stepping Helps Managers Become More Effective Faster in at Least Three Ways 2 Playback Playbacks Help Managers Make a Positive Impact Faster in Three Ways 3 Deblur Three of the Biggest Reasons Managers Benefit from Deblurring 4 Validate Three Reasons the Validation BU Helps You Become a Better Manager Faster 5 Linkup Why the Linkup Is Such an Important Manager BU 6 Pause Let's Pause and Talk About Why Pausing Is So Important for Managers 7 Extract

II: The Core Skills 8 Coaching Skills What Coaching Is (and Isn't) The 4Cs: Noticing Coaching Moments Faster The Coaching SOON Funnel Q-step into Coaching 9 Feedback Skills What Feedback Is (and Why It Matters) How to Give Feedback Well How to Receive Feedback Well How to Build a Feedback Culture Faster 10 Productivity Skills Time Awareness Prioritization Organization Focus 11 Effective One-on-Ones Brain Craving #1: Certainty Brain Craving #2: Autonomy Brain Craving #3: Meaning Brain Craving #4: Progress Brain Craving #5: Social Inclusion Sample One-on-One Agenda Template 12 Strategic Thinking 1. Gap Analysis 2. Linkup 3. The 3 Lenses Model 4. UC Check 5. Inclusive Planning 13 Meetings Mastery Starting Meetings: 4P Opener “Inform” Meeting Tools “Explore” Meeting Tools “Narrow” Meeting Tools Course Corrections 14 Leading Change The Phases of Changes Unfreeze Phase Change Phase Refreeze Phase Stay Slushy 15 People Development Identify Business Needs: Capability Mapping Identify Individual Needs: The Zoom Out Conversation High Leverage Development: Get in the Venn Zone Individual Development Plans and 3Es Make Development a Theme

Leader Lab Wrap-up Core BUs, Skills, and Tools at a Glance Mia the Manager Your Leader Lab

10  References The Backstory How to Use This Book Part I: The Core BUs Chapter 1: Q-step Chapter 2: Playback Chapter 4: Validate Chapter 5: Linkup Chapter 6: Pause Chapter 7: Extract Part II: The Core Skills Chapter 8: Coaching Skills Chapter 9: Feedback Skills Chapter 10: Productivity Skills Chapter 11: Effective One-on-Ones Chapter 12: Strategic Thinking Chapter 13: Meetings Mastery Chapter 14: Leading Change Chapter 15: People Development

11  Acknowledgments

12  Author Bios

13  Index

14  End User License Agreement

Guide

Cover

Table of Contents

Title Page

Copyrigt

Dedication

The Backstory

How to Use This Book

Begin Reading

Leader Lab Wrap-up

10  References

11  Acknowledgments

12  Author Bios

13  Index

14  End User License Agreement

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The Leader Lab

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