Читать книгу The Leader Lab - Tania Luna - Страница 35

Luca:	No one asked me for my perspective. Everyone's just rushing to do their own part.
Mia:	Sounds like you want to be included in the process.
Luca:	Yes. Exactly.
Mia:	I also want that. How about we build a check-in with you into the workflow?
Luca:	Thanks for saying that. Yeah. I can put together an idea of how that would work.

Notice how swiftly even a touchy subject can get resolved with a well-placed Playback? Feeling unheard often leads people to repeat themselves again and again, sometimes in long, rambling monologues with enough plot twists to impress Agatha Christie. Once people know they are heard, they can shift their focus to finding a solution or simply accepting the situation.

Train your brain to spot Playback opportunities by observing another conversation, this time between Mia and her manager, Alex. As you observe their discussion, notice where your brain starts wanting a Playback: