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Practice Station

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Now that you've gotten to ride along through time with Mia, get some Q-stepping practice for yourself. Take a look at the following scenarios and decide how you would respond if you went into Telling Mode, then pivot to a Q-step by asking at least one question.

TELLING MODE Q-STEP
Someone suggests an idea that has not worked in the past.
Sample tell: That'll never work. Sample Q-step: What options have you considered? How did you decide on this one?
Your manager tells you to cut your budget in half.
Sample tell: I don't even have enough of a budget as it is! Sample Q-step: Can you share what led to the budget cut? What is it meant to achieve?
Your coworker tells you your team members are difficult to work with.
Sample tell: Yep, I think so too. Sample Q-step: What makes you say that? Would you share an example?

There are countless great questions you can Q-step with (we'll share some of our favorites throughout this book), but we are not suggesting that you travel so far back in time that you transform into Socrates. Remember how that turned out for him? The great managers we studied had plenty to say and said it often. The distinct BU that made them different is that they Q-stepped before telling, even if that meant asking just one question.

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In summary: Notice when you have the urge to go into Telling Mode and switch into Questions Mode by Q-stepping (asking at least one question). Why? Questions help you diagnose the underlying problem, develop people's skills, and catalyze commitment. Now it's time to fill in your Lab Report so you can develop your Q-step habit faster. What do you think about that? (See what we did there?)

MY LAB REPORT Today's Date:
My takeaways:
I regularly Q-step before telling: 1 2 3 4 5 6 7 8 9 10 (strongly disagree)(strongly agree)
Experiment idea bank: If someone asks me a question, then I'll Q-step by asking, “What are your thoughts?”If I want to give advice, then I'll Q-step first.If someone makes a suggestion I disagree with, then I'll Q-step.
One small experiment I'll try to increase my score by 1 point:
Post-experiment Learning Extractions:

Bonus: Want to take your manager skills to the next level? Check out the bonus Inclusion Stations at leaderlab.lifelabslearning.com.

The Leader Lab

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