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PRAISE FOR

THE POWER OF WOW

“A must-read about an extraordinary business endeavor in our everyday world. Tony and company have pioneered how to scale organizational effectiveness with heart, and much of their story is shared here with transparency, humility, and great storytelling. This provides a glimpse of the future of how to get things done on the planet, sustainably, with efficient elegance.”

— David Allen, author of Getting Things Done: The Art of Stress-Free Productivity

Customers will never love a company until the employees love it first, and Zappos proves it. Lots of CEOs love to write books to tell us how great their companies are; what a treat to hear the stories from the actual employees who work there.

— Simon Sinek, optimist and New York Times bestselling author of Start with Why and Leaders Eat Last

“Zappos is a powerful example of a modern company that has embraced a simple truth: Passionate employees are any organization’s single greatest asset. The Power of WOW is a timely reminder that no business leader can afford to ignore the value of an inspired workforce.”

— Chip Conley, hospitality entrepreneur and author of Wisdom at Work

The Power of WOW offers the wisdom of the collective: a direct glimpse into the thinkers, dreamers, and doers that bring Zappos to life every day. This collection of stories will fuel a passion that you can bring back to your business and take your own culture to the next level.”

— BJ Bueno, founder of The Cult Branding Company

“Over the past decade, I’ve had the privilege of training thousands of Zappos employees. What a remarkable and resilient company. The highly personal stories and lessons in this book should be read by all modern business leaders—and anyone who wants to make customers and employees alike say WOW!”

— Dr. Sean Stephenson, professional speaker and author of Get Off Your “But”

“In today’s world, there is a massive gap between perception and reality, highlighted particularly by social media. So when you look at a prolific and aspirational company like Zappos through this lens, you have to wonder . . . is this distorted hype or reality?

The Power of WOW gives a glimpse into the humanity that drives Zappos—real people navigating the corporate landscape of a visionary company that truly walks the walk. This book showcases the vulnerability, the realities, and the highs and lows of an aspirational human company, building upon its foundation—people first.

The Power of WOW is not a social-hype piece, but a reinforcement that its perception and its reality are in fact, one and the same.”

— Mick Ebeling, founder and CEO of Not Impossible Labs

“Zapponians work like great artists, communicate like good family, and laugh like a bunch of people partying their asses off in Vegas. And I love them for that. So go read this book, you won’t regret it.”

— Joseph Gordon-Levitt, actor and founder of HITRECORD