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Figure 1.1 The components of a business activity5

Figure 1.2 A typical life cycle for general data8

Figure 1.3 A typical life cycle for documents10

Figure 2.1 The virtuous circle of data quality16

Figure 2.2 The data triangle19

Figure 3.1 Overview of the Data Zoo29

Figure 6.1 The ISO 8000-61 process model58

Figure 7.1 Capability Level 1 of data quality management61

Figure 7.2 Capability Level 2 of data quality management63

Figure 7.3 Capability Level 3 of data quality management65

Figure 7.4 Capability Level 4 of data quality management66

Figure 7.5 Capability Level 5 of data quality management67

Figure 7.6 Overall capability model for data quality management68

Figure 8.1 The ISO 8000-61 processes by capability level70

Figure 8.2 Conceptual data model example78

Figure 8.3 Logical data model example79

Figure 8.4 The role of measurement criteria in improving data quality management87

Figure 8.5 Example Ishikawa diagram91

Table 1.1 An example data set13

Table 3.1 Comparison between real world and information world behaviours27

Table 5.1 The knowledge areas of the DAMA-DMBOK (2nd edn.)54

Table 5.2 The processes of data quality management as specified by ISO 8000-6155

Table 9.1 A maturity assessment scale for organisational data quality management95

Table 10.1 People-related improvement opportunities102

Table 10.2 Technology-related improvement opportunities102

Table 10.3 Process-related improvement opportunities103

Table 10.4 The impacts of good and bad data106

Table 11.1 Data quality management implementation considerations114

LIST OF FIGURES AND TABLES

Managing Data Quality

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