Читать книгу Root Cause Failure Analysis - Trinath Sahoo - Страница 44

For critical incidents, all key personnel involved must be interviewed to get a complete picture of the incident. Individuals having direct or indirect knowledge that could help clarify the case should also be interviewed.

Questions to Ask

 What happened?

 Where did it happen?

 When did it happen?

 What changed?

 Who was involved?

 Why did it happen?

 What is the impact?

 How can recurrence be prevented?