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“In today's world we are called to be mediators in almost everything we do: mediation has become an essential aspect of true leadership and success. This book is a must read, not just for experts and practitioners, but also for whoever wants to foster inclusiveness and reciprocal understanding.”

Enrico Letta, Dean of the Paris School of International Affairs and former Prime Minister of Italy

“As evidenced in this book, mediation benefits all spheres of society. A prominent example is the use of mediation by patrol police officers, which infuses them with both problem‐solving and attention to dignity. It promotes nonviolent positive interactions between citizens and police.”

Christopher C. Cooper, Attorney, Mediator, former Washington D.C. Police Officer & U.S. Marine Sergeant

“I always recommend this book to students, because the authors' complementary profiles and lenses account with talent and acuity for the peaceful and democratic uses of mediation.”

Jacques Faget, Professor of Law and Sociology, University of Bordeaux

“Military chiefs have a duty to master the art of war, but also of mediation. Hundreds of officers from 120 countries benefitted from this book's principles and used them afterwards in operations.”

Loïc Finaz, Vice‐Admiral (Ret.), War College (France)

“For anyone interested in mediation or as a reference for experienced practitioners, this book is an accessible and complete resource written by seasoned and world‐class mediators. Many EU diplomats and advisers have already benefited from its substance for more than a decade.”

Antje Herrberg, Mediator, European External Action Service, and founder of MediatEUr

“This thought‐provoking book is an asset for those who are keen on achieving desired results in diplomatic mediation. It will guide a reader to success, even when the chances look remote.”

Oleg Ivanov, Diplomatic Academy, Ministry of Foreign Affairs (Russia)

“Our mission is to support the capacity of Israelis, Palestinians and other regional actors to negotiate more effectively. We need to leverage the mediation methods of this book every day.”

Ihab Khatib & Lior Frankiensztajn, Executive Directors, Negotiation Strategies Institute, Jerusalem‐based NGO

“With rising conflicts in today's world, mediation is needed more than ever. Here is a lucid and insightful book on the contemporary practice of mediation, highly practical and usefully illustrated with a range of good examples. It is a genuine pleasure to recommend this excellent book to students, professional mediators, and indeed anyone who practices mediation informally, in other words, most of us.”

William Ury, co-author, Getting to Yes, and author, The Third Side

“If you love French cuisine, Escoffier's Guide to Modern Cookery has been a reference for 100 years. If you are more into mediation, from now on, you can turn to Mediation. It is an outstanding collection of everything practical you need to know: from scanning the landscape, preparing the grounds, deciding on principles, to leading through the ups and downs of mediation, preventing mistakes and getting your value systems right.”

Peter Maurer, President of the International Committee of the Red Cross

“How might mediators facilitate the resolution of conflict by empowering the parties themselves to negotiate more effectively? Both academics and practitioners need this book: after surveying existing mediation practices and outlining relevant principles it provides thoughtful advice on how best to structure the mediation process and promote the parties' better understanding of their conflict and develop and assess alternative solutions.”

Robert Mnookin, Mediator and Law Professor, Harvard Law School and Program on Negotiation

“This book is essential for mediators and staff working in humanitarian, development, peace and security contexts. Having spent over 30 years with the United Nations in emergencies in Somalia, Rwanda, Burundi, Gaza, Iraq, and Syria, I have witnessed the consequences of conflicts. Today's world needs mediation both for prevention and conflict resolution. My one take‐away from the book is that mediation is an art, a skill that one needs to practice and can learn. I highly recommend this book.”

Panos Moumtzis, United Nations Assistant Secretary General; Executive Director, Global Executive Leadership Initiative, and former Humanitarian Coordinator for the Syria crisis

“As a negotiation adviser, I have often observed the critical importance of responsible mediation. This brilliant book offers the secret keys to delivering success for all sides.”

Kalypso Nicolaïdis, Professor of International Relations, Oxford University and European University Institute

“Without appropriate knowledge and preparation, mediation efforts often fail. The authors optimize the whole mediation process.”

Tetsushi Okumura, Professor of Management, Toyo University (Tokyo)

“The very subtitle of this wise and comprehensive guide—Mediation: Negotiation by Other Means—reveals a deep and unusual understanding of the intimate relationship of two important processes that are normally treated as wholly separate. Drawing on significant research and extensive experience across multiple continents, this distinguished international group of co‐authors will valuably enlighten readers who seek to employ this powerful third-party method of conflict resolution and management.”

James K. Sebenius, Professor at Harvard Business School and Director, Harvard Negotiation Project