Читать книгу Project Management for Humans - Brett Harned - Страница 16

Conflict happens, and as a project manager you have to set your emotions aside and do what is best for your project. This means putting yourself in the shoes of the people you’re dealing with—whether it’s a team member or a client—to understand intent, motivations, and possible outcomes. To truly understand an issue, you have to fully comprehend and understand it, not just listen. In order to do that, you have to understand and dissect what is being said to make sure that you get it. You can’t do that without talking to those involved with the sole intent of understanding—and solving—the root cause of the problem. Sometimes, that means you have to be the tough guy and not show any emotion.