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CONTENTS

Оглавление

How to Use This Book

Frequently Asked Questions

Foreword

Introduction

CHAPTER 1 You’re the PM Now

What Is a Project Manager?

The Role vs. the Title

The Qualities of Good Project Management

Typical PM Tasks

The PM Is the Backbone

TL; DR (Too Long; Didn’t Read)

CHAPTER 2 Principles over Process

The World of Project Management Methodologies

Devise a Methodology That Will Work for You

Principles for Digital Project Management

TL; DR

CHAPTER 3 Start with an Estimate

Set the Stage for Solid Estimates

Estimate Time and Materials vs. Fixed-Fee Projects

Apply a Work Breakdown Structure

Estimating Agile-ish Projects

Estimate Tasks for Agile Projects

Get Your Estimates In

TL; DR

CHAPTER 4 Getting to Know Your Projects

Start with Research

Getting the Most Out of Stakeholder Interviews

Identify the Players

Talk About the Work

Getting to Know Your Clients Can Help!

Heed the Red Flag

TL; DR

CHAPTER 5 Create a Plan

Project Plans Will Help You

Before You Create the Plan

Formalize Your Plan

What You Really Need to Know

Get Planning

TL; DR

CHAPTER 6 Managing Resources

Set the Stage for Organized Resource Planning

Match Resource Skills to Projects

Save Yourself and Your Team from Burnout

Stakeholders Are Resources, Too

TL; DR

CHAPTER 7 Communicate Like a Pro

Solid Communications Earn Trust

It’s Not About You

Set Communication Expectations

Be Open to Collaboration

Quick, Simple Communication Tactics

Body Language Speaks Volumes

TL; DR

CHAPTER 8 Navigating the Dreaded Difficult Conversation

The Anatomy of a Difficult Conversation

How to Conduct a Difficult Conversation

Meeting Means Talking and Listening

Finding the Right Solution

The Most Difficult Conversation I’ve Ever Taken On

Say Hello to Agreement and Goodbye to Disagreement

TL; DR

CHAPTER 9 Setting and Managing Expectations

We All Have Expectations

Pre-Kick-off Meetings

Assign Project Roles with a RACI Matrix

Document Requirements

Manage Expectations

TL; DR

CHAPTER 10 Scope Is Creepin’

Managing and Embracing Change

Tame the Scope Creep

It’s Not Easy, and It’s Not Scary Either

TL; DR

CHAPTER 11 Facilitation for PMs

People Make Projects Difficult

Brush Up Your Facilitation Skills

Facilitation Techniques

Determine Meeting Roles

Make It a Productive Meeting

TL; DR

On and Up

Index

Acknowledgments

About the Author

Project Management for Humans

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