Читать книгу Toxic Nursing, 2nd Ed - Cheryl Dellasega - Страница 22

Do you believe rudeness between nurses of different rank or tenure is intentional? What are some ways to find out if insecurity or a sense of threat is the root cause of conflict and bullying or more of a personality style?

Would the scenario with Lucy have evolved to the same intensity on your unit, or would you have intervened earlier? How have you handled the “Lucys” of nursing?

1.4 Cynical Character

scenario

Gloria is a mature nurse and longtime employee on the pediatrics unit. She got her diploma at a three-year school 30 years ago and has worked at the same hospital ever since. A series of mishaps have led Gloria to the edge of bankruptcy and divorce. Always a negative person, she has become downright bitter and speaks out at every opportunity.

“They don’t care about nurses,” she says when the hospital announces a temporary hiring freeze. “They just sit in their offices on their fat behinds and count dollars.”

“She was a terrible nurse. We’re better off without her,” Gloria comments when Trinda, another longtime employee, transfers to the ER. “I can’t imagine how she’ll function with more work.”

“This will be a terrible week, I can just tell,” is Gloria’s refrain on Monday mornings.

While some nurses have learned to ignore Gloria, some newer employees begin to feel stressed by her cynicism and pessimism.