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ОглавлениеA Practical Guide to Airline Customer Service:
From Airline Operations to Passenger Services
Copyright © 2018 Colin C. Law
All rights reserved.
No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.
BrownWalker Press/Universal Publishers, Inc.
Irvine • Boca Raton
USA • 2018
978-1-62734-693-1 (pbk.)
978-1-62734-694-8 (ebk.)
Edited by Doris Wai
Cover design by Ivan Popov
Typeset by Medlar Publishing Solutions Pvt Ltd, India
Publisher’s Cataloging-in-Publication Data
provided by Five Rainbows Cataloging Services
Name: Law, Colin C.
Title: A practical guide to airline customer service: from airline operations to passenger services/Colin C. Law.
Description: Irvine, CA: BrownWalker, 2018. | Includes bibliographical references.
Identifiers: LCCN 2017958088 | ISBN 978-1-62734-693-1 (pbk.)
| ISBN 978-1-62734-694-8 (ebook)
Subjects: LCSH: Airlines--Customer services. | Airlines--Management.
| Consumer satisfaction. | BISAC: BUSINESS & ECONOMICS/Customer Relations.
| BUSINESS & ECONOMICS/Industries/Hospitality, Travel & Tourism.
Classification: LCC HE9780 .L39 2018 (print) | LCC HE9780 (ebook) | DDC 387.7--dc23.
