Читать книгу A Practical Guide to Airline Customer Service - Colin C. Law - Страница 5
ОглавлениеTable of Contents
Chapter 2 Theory of Communication
Chapter 3 The Basics of Customer Care
Chapter 4 Customer Care Guidelines
Chapter 5 Airline Customer Service Policies
Chapter 6 Understanding Customer Behavior
Chapter 7 The Airline Customer Contact Center
Chapter 8 Customer Service at the Airport
Chapter 9 In the Aircraft Cabin
Chapter 10 Handling Customer Complaints
Chapter 11 Evaluating Customer Service
Chapter 12 Selling Techniques and Contemporary Customer Service
