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About the Author

Colin C. Law is an Assistant Professor of Airline Business Management at Stamford International University, Thailand. Prior to joining the academia field, he had worked in the customer service, reservation and finance departments of a major international carrier for nearly ten years. This extensive experience in customer service and airline operations has enabled him to develop multiple airline courses for the tertiary education sector and provided working professionals with insight into the airline industry. Colin is also the author of other critically acclaimed textbooks on airline airport operations, and is the co-author of Introduction to Airline Ground Service.