Читать книгу Google Cloud Certified Professional Cloud Architect Study Guide - Dan Sullivan - Страница 86

Line-of-business managers may use KPIs to measure how well operations are running. These KPIs are closely aligned with business objectives. A retailer may use total sales revenue, while a telecommunications company may monitor reduction in customer churn, in other words, customers taking their business to a competitor. A financial institution that makes loans might use the number of applications reviewed as a measure of how well the business is running.

For architects, it is important to know how the business will measure the success of a project or operation. KPIs help us understand what is most important to the business and what drives decision-makers to invest in a project or line of business.