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Acknowledgments

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I want to thank the many people who have helped me in my life and my career. This book, and the goal of being a published author, could not be possible without the love and support of so many.

First and foremost, I thank my wife, Kate. You believed in me long before I believed in myself. My best friend, tireless editor, harshest critic, biggest cheerleader, and loving coach; this story has always been for you. Thank you for being the guiding and unwavering force of our home, our business, and our lives.

For my children, Dylan, Shannon, and Megan. Your input throughout the editing process for this book was invaluable. The three of you have been my inspiration. It has always been my goal to help you find your unique talents, and give you the support to discover your path to happiness and lasting success. Being your dad helped me discover mine.

For my brother, Jon. Thank you for encouraging me to find my purpose. I couldn’t have done any of this without you.

Thank you to Shannon Vargo, Sally Baker, Peter Knox, Paul Dinovo, Vicki Adang, Deborah Schindlar, Matt Holt, and the team at John Wiley & Sons, for your guidance and expertise, every step of the way, as we brought this book to life.

To Scott Hudson for reading the book and sharing your suggestions to make it better. Your support and leadership continue to inspire me to always stand for my brand.

Thank you to my outstanding teammates at Gallagher and Gallagher Bassett. Every interaction is proof that a unique and thriving culture can be created and maintained for over 90 years, when you hire, coach, and train people who are aligned in a common purpose. #TheGallagherWay

To Kurt Leisure for sharing your risk management wisdom, and for never not being a representative of your brand.

To the leadership teams at The Ritz-Carlton Amelia Island and The Ritz-Carlton Orlando. I continue to share your stories of exceptional service, engagement, and customer experience.

To John Branciforte. Our conversation was a “wow” moment for me, and for this book.

To Katie O’Grady, my fellow outlaw. You were the first outsider I trusted with the book, and I thank you for your insights as a successful sales professional.

To Sheralyn Hartline and all of the nurses who bring their best to work every day. Your dedication to your patients and their families continues to amaze and inspire me to always give more.

Thank you to the many clients who have brought me into your companies and trusted me to speak, coach, train, and help inspire high performance, better communication, and personal accountability in your people and your teams. A special thank you to Lori Arndt for being one of the first, many years ago, to trust me with your business, and your brand.

To the meeting planners and executives who value my engaging style of visual, motivational keynote presentations. Thank you for choosing me to create memorable experiences for your most important audiences. It’s what I love to do most.

To The Johns Hopkins University Writing Seminars Program. It’s amazing where a great liberal arts education can take you.

I am also grateful for the authors and speakers that helped shape my career, and my business, with their words. As I think about this book one day sitting on someone’s shelf or desk as a resource and guide to a better career, I look at the many books in my own office and feel blessed to have them standing at the ready when I need encouragement to be the best leader, speaker, coach, writer, and person I can be. I don’t have personal relationships with most of these authors, but I want to thank them for sharing their expertise. Tom Peters, Pat Lencioni, Nancy Duarte, Ann Handley, Seth Godin, Dorie Clark, Dan Schawbel, Brené Brown, Daniel Pink, Carmine Gallo, Donald Miller, Jim Collins, John Medina, Michael Lewis, Malcolm Gladwell, Amy Cuddy, Randy Pausch, Mihaly Csikszentmihalyi, Theodor Seuss Geisel, Ken Blanchard, Spencer Johnson, and Jon Gordon. Thank you for sharing your secrets to success. Your work has inspired and influenced me in ways you’ll never know.

Lastly, to my parents, Nancy and Joe. I miss you both, and wish you were here for just one more happy hour.

TIP

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