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1 New Contacts

My goals

• Make a good first impression

• Greet people I’ve never met before

• Check names and help people to remember mine


Study focus

At conferences, networking events and even in the office – wherever you do business – you will meet new people. How do you make a good first impression? A warm, friendly greeting will help you. Using small talk to start a conversation will help too. Try to make sure that people remember you and try to remember them too. You might not hear their name properly the first time, and in this chapter you will learn how to ask people to repeat their name.

Key phrases

Making the first move

I don’t think we’ve been introduced. My name’s Hans, Hans Schiller.

Hi, I’m Mary, Mary Smith.

We haven’t actually met, but I’m Hans Schiller.

May I introduce myself? I’m Mary Smith.

I don’t think we’ve met. I’m Mary Smith.

Giving the right response

It’s a pleasure to meet you.

Pleased to meet you.

(It’s) good/great/nice to meet you.

(It’s) good/great/nice to meet you too.

Checking names

I’m sorry, but I didn’t catch your name.

I’m sorry, but what was your last name again?

How do you spell your name?

‘Athanasis’. Am I saying it correctly?

Helping people to remember your name

Please, call me John.

Let me give you my (business) card.

Here’s my (business) card.

Go to www.collinselt.com/businessresources to listen to the key phrases.

Scenarios

Rena: Hi, I don’t think we’ve met. I’m Rena Chioti.
Antonio: Nice to meet you, Ms Chioti. Am I saying it correctly?
Rena: Yes, but please, call me Rena.
Antonio: Rena. I’m Antonio, Antonio Messina.
Rena: Good to meet you too, Antonio. How do you spell your name? Is it with double ‘s’?
Antonio: Yes, like the city in Sicily. My family’s from there.
Rob: We haven’t actually met, but I’m Rob Williams.
Markus: It’s a pleasure to meet you. I’m Professor Kern, Markus Kern.
Rob: It’s good to meet you too.
Markus: I’m sorry, but I didn’t catch your last name.
Rob: It’s Williams, as in Robbie Williams. You know, the singer. Let me give you my business card.
Markus: Thank you. And here’s mine.
Jules: Hello. I don’t think we’ve been introduced. My name’s Jules, Jules Chirac.
Sergei: Oh, I’m sorry, Jules! Sandra, this is Jules Chirac, our designer in our French office. Jules, this is Sandra Harper. She’s with RTV.
Sandra: Nice to meet you, Jules. I’ve seen your work. It’s impressive.
Jules: Thank you. That’s great to hear. It’s nice to meet you too.

Go to www.collinselt.com/businessresources to listen to the scenarios.

Over to you

1 Match the sentence beginnings with the sentence endings.

1 I’m sorry, but I 2 Let me give you 3 I don’t think we’ve 4 May I 5 It’s a pleasure to a been introduced. b meet you. c didn’t catch your name. d introduce myself? e my business card.

2 John is talking to Sayuri when Ria joins them. Put the dialogue in the correct order.

1 Ria: Hello. I don’t think we’ve been introduced. My name’s Ria.
Sayuri: Actually, I’m a fan of your blog, Ria.
John: Oh, I’m so sorry, Ria! Sayuri, this is Ria Fisher, our company blogger in London. We work in the same building.
John: Ria, this is Sayuri Riisa. She’s one of our engineers here in Berlin.
Ria: It’s great to meet you too, Sayuri.
Sayuri: Nice to meet you, Ria.
7 Ria: Really? Thank you. It’s nice of you to say that.

3 Check your understanding. Answer the questions about the dialogue in exercise 2.

1 Where are they?
2 Who works in the UK?
3 Who is a writer?
4 Who works in Germany?
5 Has Ria met John before?
6 Does Sayuri know Ria?

4 Complete the sentences with the correct form of the verbs in the box.

catch give introduce meet say spell

1 I don’t think we................................

2 â€˜Sahinda’. Am I............................... it correctly?

3 May I............................... myself?

4 Let me............................... you my card.

5 I’m sorry, but I............................... your last name.

6 Could you............................... your last name for me?

5 Complete the dialogue.

You: (1) (Say that you don’t know each other and give your name.) .............................................................................................. ..............................................................................................

Paul: It’s a pleasure to meet you. I’m Paul Mathews.

You: (2) (Respond to the greeting and say that you didn’t hear Paul’s last name.) .............................................................................................. ..............................................................................................

Paul: It’s Mathews. But please, call me Paul. I’m sorry, but how do you spell your name?

You: (3) (Spell your name and offer your business card. If possible, say something about your name to help Paul to remember it.) .............................................................................................. ..............................................................................................

6 Can you say the letters of your name in English?

Language focus: How do you do?

Avoid using the old-fashioned phrase How do you do? It can sound solemn and too formal. If someone does use it to greet you, the fixed response is How do you do?

Remember this! Handshakes

 The purpose of a handshake is to show respect and to perform a greeting ritual.

 Not everyone shakes hands, but in international business situations and contexts, a handshake when greeting someone is common.

Small Talk: B1+

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