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Writing a book about the A+ exam is never an easy feat. There are dozens of people involved in the process. I will try to name as many as I can, but I apologize in advance if I forgot anyone.

Thanks to Kenyon Brown, who had the wonderful idea for this book and was kind enough to ask me to be involved. I also owe a great deal of thanks to Emmett Dulaney and Toby Skandier, my partners on the Sybex A+ Complete Study Guide, for their hard work and dedication. Troy McMillan was the technical editor, and I appreciate him telling me when I’m wrong. Kelly Talbot kept the project running smoothly, and the copyeditor, proofreader, indexer, compositor, and entire team at Sybex were invaluable. Without their great contributions, this book would not have been possible.

On a personal level, I need to thank my wonderful wife, Kara, for her love and unconditional support. I am truly blessed! I also need to thank my girls for their understanding – things have been a bit crazy lately. Finally, I need to thank my late grandpa Joe. He taught me about computers and so much more, and his lessons will always be a part of me.