Читать книгу Computer Based Training A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you have organizational privacy requirements?
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2. Is the Computer Based Training scope complete and appropriately sized?
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3. In what way can you redefine the criteria of choice clients have in your category in your favor?
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4. How was the ‘as is’ process map developed, reviewed, verified and validated?
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5. How would you define Computer Based Training leadership?
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6. What gets examined?
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7. Is there a Computer Based Training management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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8. Has your scope been defined?
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9. How do you gather Computer Based Training requirements?
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10. Has the direction changed at all during the course of Computer Based Training? If so, when did it change and why?
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11. Have all basic functions of Computer Based Training been defined?
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12. What are (control) requirements for Computer Based Training Information?
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13. What customer feedback methods were used to solicit their input?
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14. Is Computer Based Training currently on schedule according to the plan?
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15. Is the work to date meeting requirements?
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16. Is there a critical path to deliver Computer Based Training results?
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17. Who is gathering Computer Based Training information?
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18. How do you catch Computer Based Training definition inconsistencies?
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19. When is the estimated completion date?
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20. What is out of scope?
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21. What are the Computer Based Training tasks and definitions?
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22. Is the Computer Based Training scope manageable?
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23. Is scope creep really all bad news?
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24. How do you build the right business case?
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25. What happens if Computer Based Training’s scope changes?
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26. What constraints exist that might impact the team?
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27. What sort of initial information to gather?
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28. Are roles and responsibilities formally defined?
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29. What intelligence can you gather?
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30. What is the scope?
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31. When is/was the Computer Based Training start date?
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32. What was the context?
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33. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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34. What is the scope of Computer Based Training?
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35. What scope do you want your strategy to cover?
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36. Scope of sensitive information?
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37. What is the worst case scenario?
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38. Is Computer Based Training linked to key stakeholder goals and objectives?
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39. Who approved the Computer Based Training scope?
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40. What key stakeholder process output measure(s) does Computer Based Training leverage and how?
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41. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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42. What is the context?
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43. What is in scope?
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44. Are there any constraints known that bear on the ability to perform Computer Based Training work? How is the team addressing them?
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45. How do you keep key subject matter experts in the loop?
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46. What are the record-keeping requirements of Computer Based Training activities?
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47. Is Computer Based Training required?
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48. Is it clearly defined in and to your organization what you do?
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49. What sources do you use to gather information for a Computer Based Training study?
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50. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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51. How will variation in the actual durations of each activity be dealt with to ensure that the expected Computer Based Training results are met?
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52. Has the Computer Based Training work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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53. Does the team have regular meetings?
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54. How often are the team meetings?
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55. What are the rough order estimates on cost savings/opportunities that Computer Based Training brings?
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56. Is there a clear Computer Based Training case definition?
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57. What knowledge or experience is required?
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58. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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59. What would be the goal or target for a Computer Based Training’s improvement team?
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60. What is in the scope and what is not in scope?
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61. What Computer Based Training services do you require?
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62. What system do you use for gathering Computer Based Training information?
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63. Is the scope of Computer Based Training defined?
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64. What is the definition of Computer Based Training excellence?
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65. What is the scope of the Computer Based Training effort?
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66. Will a Computer Based Training production readiness review be required?
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67. What are the Computer Based Training use cases?
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68. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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69. How and when will the baselines be defined?
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70. How is the team tracking and documenting its work?
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71. How are consistent Computer Based Training definitions important?
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72. What are the dynamics of the communication plan?
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73. What are the compelling stakeholder reasons for embarking on Computer Based Training?
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74. Do you have a Computer Based Training success story or case study ready to tell and share?
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75. What is the definition of success?
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76. Are customer(s) identified and segmented according to their different needs and requirements?
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77. Are task requirements clearly defined?
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78. If substitutes have been appointed, have they been briefed on the Computer Based Training goals and received regular communications as to the progress to date?
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79. What is the scope of the Computer Based Training work?
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80. Has/have the customer(s) been identified?
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81. Are accountability and ownership for Computer Based Training clearly defined?
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82. Do you all define Computer Based Training in the same way?
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83. Are different versions of process maps needed to account for the different types of inputs?
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84. What is a worst-case scenario for losses?
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85. When are meeting minutes sent out? Who is on the distribution list?
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86. Is there any additional Computer Based Training definition of success?
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87. How will the Computer Based Training team and the group measure complete success of Computer Based Training?
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88. How do you hand over Computer Based Training context?
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89. Have all of the relationships been defined properly?
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90. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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91. Why are you doing Computer Based Training and what is the scope?
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92. Who are the Computer Based Training improvement team members, including Management Leads and Coaches?
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93. How do you manage scope?
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94. Are the Computer Based Training requirements testable?
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95. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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96. How do you manage changes in Computer Based Training requirements?
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97. What information do you gather?
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98. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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99. Is special Computer Based Training user knowledge required?
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100. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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101. What Computer Based Training requirements should be gathered?
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102. Does the scope remain the same?
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103. What scope to assess?
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104. What are the tasks and definitions?
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105. What is out-of-scope initially?
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106. Are approval levels defined for contracts and supplements to contracts?
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107. Have the customer needs been translated into specific, measurable requirements? How?
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108. What information should you gather?
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109. The political context: who holds power?
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110. How do you gather the stories?
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111. Are required metrics defined, what are they?
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112. What are the requirements for audit information?
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113. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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114. What critical content must be communicated – who, what, when, where, and how?
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115. How do you manage unclear Computer Based Training requirements?
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116. Has a Computer Based Training requirement not been met?
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117. Where can you gather more information?
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118. How have you defined all Computer Based Training requirements first?
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119. Are resources adequate for the scope?
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120. Are all requirements met?
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121. Are the Computer Based Training requirements complete?
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122. Has a high-level ‘as is’ process map been completed, verified and validated?
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123. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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124. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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125. How do you gather requirements?
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126. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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127. Are there different segments of customers?
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128. How did the Computer Based Training manager receive input to the development of a Computer Based Training improvement plan and the estimated completion dates/times of each activity?
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129. Has everyone on the team, including the team leaders, been properly trained?
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130. What defines best in class?
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131. What baselines are required to be defined and managed?
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132. Who is gathering information?
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133. How can the value of Computer Based Training be defined?
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134. Has a project plan, Gantt chart, or similar been developed/completed?
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135. Have specific policy objectives been defined?
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136. How does the Computer Based Training manager ensure against scope creep?
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137. How do you think the partners involved in Computer Based Training would have defined success?
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138. Has a team charter been developed and communicated?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Computer Based Training Index at the beginning of the Self-Assessment.
