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Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Internal Improvement

Scorecard Example12

Internal Improvement

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:58

CRITERION #5: IMPROVE:74

CRITERION #6: CONTROL:91

CRITERION #7: SUSTAIN:103

Internal Improvement and Managing Projects, Criteria for Project Managers:128

1.0 Initiating Process Group: Internal Improvement129

1.1 Project Charter: Internal Improvement131

1.2 Stakeholder Register: Internal Improvement133

1.3 Stakeholder Analysis Matrix: Internal Improvement134

2.0 Planning Process Group: Internal Improvement136

2.1 Project Management Plan: Internal Improvement139

2.2 Scope Management Plan: Internal Improvement141

2.3 Requirements Management Plan: Internal Improvement143

2.4 Requirements Documentation: Internal Improvement145

2.5 Requirements Traceability Matrix: Internal Improvement147

2.6 Project Scope Statement: Internal Improvement149

2.7 Assumption and Constraint Log: Internal Improvement151

2.8 Work Breakdown Structure: Internal Improvement153

2.9 WBS Dictionary: Internal Improvement155

2.10 Schedule Management Plan: Internal Improvement157

2.11 Activity List: Internal Improvement159

2.12 Activity Attributes: Internal Improvement161

2.13 Milestone List: Internal Improvement163

2.14 Network Diagram: Internal Improvement165

2.15 Activity Resource Requirements: Internal Improvement167

2.16 Resource Breakdown Structure: Internal Improvement169

2.17 Activity Duration Estimates: Internal Improvement171

2.18 Duration Estimating Worksheet: Internal Improvement173

2.19 Project Schedule: Internal Improvement175

2.20 Cost Management Plan: Internal Improvement177

2.21 Activity Cost Estimates: Internal Improvement179

2.22 Cost Estimating Worksheet: Internal Improvement181

2.23 Cost Baseline: Internal Improvement183

2.24 Quality Management Plan: Internal Improvement185

2.25 Quality Metrics: Internal Improvement187

2.26 Process Improvement Plan: Internal Improvement189

2.27 Responsibility Assignment Matrix: Internal Improvement191

2.28 Roles and Responsibilities: Internal Improvement193

2.29 Human Resource Management Plan: Internal Improvement195

2.30 Communications Management Plan: Internal Improvement197

2.31 Risk Management Plan: Internal Improvement199

2.32 Risk Register: Internal Improvement201

2.33 Probability and Impact Assessment: Internal Improvement203

2.34 Probability and Impact Matrix: Internal Improvement205

2.35 Risk Data Sheet: Internal Improvement207

2.36 Procurement Management Plan: Internal Improvement209

2.37 Source Selection Criteria: Internal Improvement211

2.38 Stakeholder Management Plan: Internal Improvement213

2.39 Change Management Plan: Internal Improvement215

3.0 Executing Process Group: Internal Improvement217

3.1 Team Member Status Report: Internal Improvement219

3.2 Change Request: Internal Improvement221

3.3 Change Log: Internal Improvement223

3.4 Decision Log: Internal Improvement225

3.5 Quality Audit: Internal Improvement227

3.6 Team Directory: Internal Improvement230

3.7 Team Operating Agreement: Internal Improvement232

3.8 Team Performance Assessment: Internal Improvement234

3.9 Team Member Performance Assessment: Internal Improvement236

3.10 Issue Log: Internal Improvement238

4.0 Monitoring and Controlling Process Group: Internal Improvement240

4.1 Project Performance Report: Internal Improvement242

4.2 Variance Analysis: Internal Improvement244

4.3 Earned Value Status: Internal Improvement246

4.4 Risk Audit: Internal Improvement248

4.5 Contractor Status Report: Internal Improvement250

4.6 Formal Acceptance: Internal Improvement252

5.0 Closing Process Group: Internal Improvement254

5.1 Procurement Audit: Internal Improvement256

5.2 Contract Close-Out: Internal Improvement258

5.3 Project or Phase Close-Out: Internal Improvement260

5.4 Lessons Learned: Internal Improvement262

Index264

Internal Improvement A Complete Guide - 2020 Edition

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