Читать книгу Managed Health Services A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Managed Health Services

Scorecard Example13

Managed Health Services

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:28

CRITERION #3: MEASURE:44

CRITERION #4: ANALYZE:59

CRITERION #5: IMPROVE:75

CRITERION #6: CONTROL:91

CRITERION #7: SUSTAIN:104

Managed Health Services and Managing Projects, Criteria for Project Managers:129

1.0 Initiating Process Group: Managed Health Services130

1.1 Project Charter: Managed Health Services132

1.2 Stakeholder Register: Managed Health Services134

1.3 Stakeholder Analysis Matrix: Managed Health Services135

2.0 Planning Process Group: Managed Health Services137

2.1 Project Management Plan: Managed Health Services139

2.2 Scope Management Plan: Managed Health Services141

2.3 Requirements Management Plan: Managed Health Services143

2.4 Requirements Documentation: Managed Health Services145

2.5 Requirements Traceability Matrix: Managed Health Services147

2.6 Project Scope Statement: Managed Health Services149

2.7 Assumption and Constraint Log: Managed Health Services151

2.8 Work Breakdown Structure: Managed Health Services153

2.9 WBS Dictionary: Managed Health Services155

2.10 Schedule Management Plan: Managed Health Services158

2.11 Activity List: Managed Health Services160

2.12 Activity Attributes: Managed Health Services162

2.13 Milestone List: Managed Health Services164

2.14 Network Diagram: Managed Health Services166

2.15 Activity Resource Requirements: Managed Health Services168

2.16 Resource Breakdown Structure: Managed Health Services169

2.17 Activity Duration Estimates: Managed Health Services171

2.18 Duration Estimating Worksheet: Managed Health Services173

2.19 Project Schedule: Managed Health Services175

2.20 Cost Management Plan: Managed Health Services177

2.21 Activity Cost Estimates: Managed Health Services179

2.22 Cost Estimating Worksheet: Managed Health Services181

2.23 Cost Baseline: Managed Health Services183

2.24 Quality Management Plan: Managed Health Services185

2.25 Quality Metrics: Managed Health Services187

2.26 Process Improvement Plan: Managed Health Services189

2.27 Responsibility Assignment Matrix: Managed Health Services191

2.28 Roles and Responsibilities: Managed Health Services193

2.29 Human Resource Management Plan: Managed Health Services195

2.30 Communications Management Plan: Managed Health Services197

2.31 Risk Management Plan: Managed Health Services199

2.32 Risk Register: Managed Health Services201

2.33 Probability and Impact Assessment: Managed Health Services203

2.34 Probability and Impact Matrix: Managed Health Services205

2.35 Risk Data Sheet: Managed Health Services207

2.36 Procurement Management Plan: Managed Health Services209

2.37 Source Selection Criteria: Managed Health Services211

2.38 Stakeholder Management Plan: Managed Health Services213

2.39 Change Management Plan: Managed Health Services215

3.0 Executing Process Group: Managed Health Services217

3.1 Team Member Status Report: Managed Health Services219

3.2 Change Request: Managed Health Services221

3.3 Change Log: Managed Health Services223

3.4 Decision Log: Managed Health Services225

3.5 Quality Audit: Managed Health Services227

3.6 Team Directory: Managed Health Services230

3.7 Team Operating Agreement: Managed Health Services232

3.8 Team Performance Assessment: Managed Health Services234

3.9 Team Member Performance Assessment: Managed Health Services236

3.10 Issue Log: Managed Health Services238

4.0 Monitoring and Controlling Process Group: Managed Health Services240

4.1 Project Performance Report: Managed Health Services242

4.2 Variance Analysis: Managed Health Services244

4.3 Earned Value Status: Managed Health Services246

4.4 Risk Audit: Managed Health Services248

4.5 Contractor Status Report: Managed Health Services250

4.6 Formal Acceptance: Managed Health Services252

5.0 Closing Process Group: Managed Health Services254

5.1 Procurement Audit: Managed Health Services256

5.2 Contract Close-Out: Managed Health Services258

5.3 Project or Phase Close-Out: Managed Health Services260

5.4 Lessons Learned: Managed Health Services262

Index264