Читать книгу Health Organization Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8

CRITERION #2: DEFINE:

INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. What is out-of-scope initially?

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2. What intelligence can you gather?

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3. Are the Health Organization Management requirements testable?

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4. How would you define Health Organization Management leadership?

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5. Have all basic functions of Health Organization Management been defined?

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6. Are all requirements met?

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7. Are roles and responsibilities formally defined?

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8. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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9. Is full participation by members in regularly held team meetings guaranteed?

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10. Who is gathering Health Organization Management information?

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11. What is the definition of Health Organization Management excellence?

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12. Who are the Health Organization Management improvement team members, including Management Leads and Coaches?

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13. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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14. What is the definition of success?

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15. What baselines are required to be defined and managed?

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16. What critical content must be communicated – who, what, when, where, and how?

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17. Does the scope remain the same?

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18. Has a team charter been developed and communicated?

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19. What are the rough order estimates on cost savings/opportunities that Health Organization Management brings?

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20. What scope to assess?

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21. How do you manage scope?

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22. Have specific policy objectives been defined?

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23. How do you think the partners involved in Health Organization Management would have defined success?

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24. Is Health Organization Management currently on schedule according to the plan?

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25. Have the customer needs been translated into specific, measurable requirements? How?

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26. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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27. How are consistent Health Organization Management definitions important?

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28. What are the compelling stakeholder reasons for embarking on Health Organization Management?

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29. Do you have organizational privacy requirements?

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30. Is Health Organization Management required?

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31. How have you defined all Health Organization Management requirements first?

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32. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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33. How do you catch Health Organization Management definition inconsistencies?

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34. What sources do you use to gather information for a Health Organization Management study?

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35. Is Health Organization Management linked to key stakeholder goals and objectives?

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36. How do you manage unclear Health Organization Management requirements?

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37. What gets examined?

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38. Are accountability and ownership for Health Organization Management clearly defined?

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39. If substitutes have been appointed, have they been briefed on the Health Organization Management goals and received regular communications as to the progress to date?

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40. How will the Health Organization Management team and the group measure complete success of Health Organization Management?

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41. How do you gather requirements?

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42. What is out of scope?

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43. Has a project plan, Gantt chart, or similar been developed/completed?

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44. Do you all define Health Organization Management in the same way?

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45. What Health Organization Management requirements should be gathered?

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46. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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47. Who defines (or who defined) the rules and roles?

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48. Are there any constraints known that bear on the ability to perform Health Organization Management work? How is the team addressing them?

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49. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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50. What is the worst case scenario?

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51. What are (control) requirements for Health Organization Management Information?

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52. Is special Health Organization Management user knowledge required?

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53. Does the team have regular meetings?

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54. Is the Health Organization Management scope complete and appropriately sized?

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55. What are the Health Organization Management use cases?

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56. Is the Health Organization Management scope manageable?

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57. What Health Organization Management services do you require?

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58. How did the Health Organization Management manager receive input to the development of a Health Organization Management improvement plan and the estimated completion dates/times of each activity?

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59. How would you define the culture at your organization, how susceptible is it to Health Organization Management changes?

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60. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health Organization Management results are met?

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61. What scope do you want your strategy to cover?

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62. What are the requirements for audit information?

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63. What sort of initial information to gather?

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64. What customer feedback methods were used to solicit their input?

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65. Will team members perform Health Organization Management work when assigned and in a timely fashion?

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66. Is it clearly defined in and to your organization what you do?

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67. Has everyone on the team, including the team leaders, been properly trained?

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68. Has your scope been defined?

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69. Where can you gather more information?

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70. Are there different segments of customers?

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71. What is the scope?

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72. What are the record-keeping requirements of Health Organization Management activities?

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73. Are customer(s) identified and segmented according to their different needs and requirements?

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74. What information should you gather?

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75. In what way can you redefine the criteria of choice clients have in your category in your favor?

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76. Is the scope of Health Organization Management defined?

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77. Has/have the customer(s) been identified?

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78. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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79. How do you gather the stories?

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80. Do you have a Health Organization Management success story or case study ready to tell and share?

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81. What defines best in class?

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82. Are task requirements clearly defined?

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83. What constraints exist that might impact the team?

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84. Are required metrics defined, what are they?

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85. How is the team tracking and documenting its work?

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86. What are the core elements of the Health Organization Management business case?

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87. Is there a critical path to deliver Health Organization Management results?

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88. What are the tasks and definitions?

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89. How do you keep key subject matter experts in the loop?

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90. What is the scope of Health Organization Management?

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91. How do you manage changes in Health Organization Management requirements?

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92. What is a worst-case scenario for losses?

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93. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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94. What is the context?

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95. How was the ‘as is’ process map developed, reviewed, verified and validated?

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96. Will a Health Organization Management production readiness review be required?

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97. Who approved the Health Organization Management scope?

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98. What system do you use for gathering Health Organization Management information?

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99. Are different versions of process maps needed to account for the different types of inputs?

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100. Is there a clear Health Organization Management case definition?

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101. Will team members regularly document their Health Organization Management work?

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102. Is there a Health Organization Management management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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103. Are audit criteria, scope, frequency and methods defined?

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104. What is in scope?

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105. Is there any additional Health Organization Management definition of success?

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106. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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107. Is the work to date meeting requirements?

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108. When are meeting minutes sent out? Who is on the distribution list?

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109. How often are the team meetings?

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110. Is the team equipped with available and reliable resources?

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111. Are approval levels defined for contracts and supplements to contracts?

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112. What would be the goal or target for a Health Organization Management’s improvement team?

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113. What key stakeholder process output measure(s) does Health Organization Management leverage and how?

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114. The political context: who holds power?

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115. How can the value of Health Organization Management be defined?

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116. How do you build the right business case?

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117. How does the Health Organization Management manager ensure against scope creep?

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118. What is the scope of the Health Organization Management work?

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119. Are resources adequate for the scope?

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120. Who is gathering information?

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121. Has the direction changed at all during the course of Health Organization Management? If so, when did it change and why?

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122. Has the Health Organization Management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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123. What information do you gather?

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124. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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125. What happens if Health Organization Management’s scope changes?

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126. What are the dynamics of the communication plan?

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127. Has a Health Organization Management requirement not been met?

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128. What are the Health Organization Management tasks and definitions?

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129. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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130. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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131. How and when will the baselines be defined?

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132. When is/was the Health Organization Management start date?

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133. How do you gather Health Organization Management requirements?

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134. Has a high-level ‘as is’ process map been completed, verified and validated?

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135. What knowledge or experience is required?

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136. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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137. How do you hand over Health Organization Management context?

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138. When is the estimated completion date?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Health Organization Management Index at the beginning of the Self-Assessment.