Читать книгу Trade Customer A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Trade Customer

Scorecard Example12

Trade Customer

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:42

CRITERION #4: ANALYZE:57

CRITERION #5: IMPROVE:73

CRITERION #6: CONTROL:88

CRITERION #7: SUSTAIN:100

Trade Customer and Managing Projects, Criteria for Project Managers:125

1.0 Initiating Process Group: Trade Customer126

1.1 Project Charter: Trade Customer128

1.2 Stakeholder Register: Trade Customer130

1.3 Stakeholder Analysis Matrix: Trade Customer131

2.0 Planning Process Group: Trade Customer133

2.1 Project Management Plan: Trade Customer135

2.2 Scope Management Plan: Trade Customer137

2.3 Requirements Management Plan: Trade Customer139

2.4 Requirements Documentation: Trade Customer141

2.5 Requirements Traceability Matrix: Trade Customer143

2.6 Project Scope Statement: Trade Customer145

2.7 Assumption and Constraint Log: Trade Customer147

2.8 Work Breakdown Structure: Trade Customer149

2.9 WBS Dictionary: Trade Customer151

2.10 Schedule Management Plan: Trade Customer153

2.11 Activity List: Trade Customer155

2.12 Activity Attributes: Trade Customer157

2.13 Milestone List: Trade Customer159

2.14 Network Diagram: Trade Customer161

2.15 Activity Resource Requirements: Trade Customer163

2.16 Resource Breakdown Structure: Trade Customer165

2.17 Activity Duration Estimates: Trade Customer167

2.18 Duration Estimating Worksheet: Trade Customer169

2.19 Project Schedule: Trade Customer171

2.20 Cost Management Plan: Trade Customer173

2.21 Activity Cost Estimates: Trade Customer175

2.22 Cost Estimating Worksheet: Trade Customer177

2.23 Cost Baseline: Trade Customer179

2.24 Quality Management Plan: Trade Customer181

2.25 Quality Metrics: Trade Customer183

2.26 Process Improvement Plan: Trade Customer185

2.27 Responsibility Assignment Matrix: Trade Customer187

2.28 Roles and Responsibilities: Trade Customer189

2.29 Human Resource Management Plan: Trade Customer191

2.30 Communications Management Plan: Trade Customer193

2.31 Risk Management Plan: Trade Customer195

2.32 Risk Register: Trade Customer197

2.33 Probability and Impact Assessment: Trade Customer199

2.34 Probability and Impact Matrix: Trade Customer201

2.35 Risk Data Sheet: Trade Customer203

2.36 Procurement Management Plan: Trade Customer205

2.37 Source Selection Criteria: Trade Customer207

2.38 Stakeholder Management Plan: Trade Customer209

2.39 Change Management Plan: Trade Customer211

3.0 Executing Process Group: Trade Customer213

3.1 Team Member Status Report: Trade Customer215

3.2 Change Request: Trade Customer217

3.3 Change Log: Trade Customer219

3.4 Decision Log: Trade Customer221

3.5 Quality Audit: Trade Customer223

3.6 Team Directory: Trade Customer225

3.7 Team Operating Agreement: Trade Customer227

3.8 Team Performance Assessment: Trade Customer229

3.9 Team Member Performance Assessment: Trade Customer231

3.10 Issue Log: Trade Customer233

4.0 Monitoring and Controlling Process Group: Trade Customer234

4.1 Project Performance Report: Trade Customer236

4.2 Variance Analysis: Trade Customer238

4.3 Earned Value Status: Trade Customer240

4.4 Risk Audit: Trade Customer242

4.5 Contractor Status Report: Trade Customer244

4.6 Formal Acceptance: Trade Customer246

5.0 Closing Process Group: Trade Customer248

5.1 Procurement Audit: Trade Customer250

5.2 Contract Close-Out: Trade Customer252

5.3 Project or Phase Close-Out: Trade Customer254

5.4 Lessons Learned: Trade Customer256

Index258