Читать книгу Health Care Systems A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
2. Has your scope been defined?
<--- Score
3. What is the definition of Health care systems excellence?
<--- Score
4. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
5. What are the core elements of the Health care systems business case?
<--- Score
6. Have specific policy objectives been defined?
<--- Score
7. What are the Health care systems tasks and definitions?
<--- Score
8. Why are you doing Health care systems and what is the scope?
<--- Score
9. Are improvement team members fully trained on Health care systems?
<--- Score
10. How do you hand over Health care systems context?
<--- Score
11. How would you define Health care systems leadership?
<--- Score
12. Is the scope of Health care systems defined?
<--- Score
13. What defines best in class?
<--- Score
14. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
15. What are the rough order estimates on cost savings/opportunities that Health care systems brings?
<--- Score
16. What is out-of-scope initially?
<--- Score
17. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
18. Who is gathering information?
<--- Score
19. Are resources adequate for the scope?
<--- Score
20. What is the definition of success?
<--- Score
21. Do you have a Health care systems success story or case study ready to tell and share?
<--- Score
22. What are the Health care systems use cases?
<--- Score
23. Where can you gather more information?
<--- Score
24. Who approved the Health care systems scope?
<--- Score
25. What are the dynamics of the communication plan?
<--- Score
26. The political context: who holds power?
<--- Score
27. Is the team equipped with available and reliable resources?
<--- Score
28. Is there any additional Health care systems definition of success?
<--- Score
29. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health care systems results are met?
<--- Score
30. Do you have organizational privacy requirements?
<--- Score
31. What is the context?
<--- Score
32. What are the record-keeping requirements of Health care systems activities?
<--- Score
33. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
34. What is the scope of Health care systems?
<--- Score
35. How do you gather Health care systems requirements?
<--- Score
36. How often are the team meetings?
<--- Score
37. Are task requirements clearly defined?
<--- Score
38. Have all basic functions of Health care systems been defined?
<--- Score
39. Are there different segments of customers?
<--- Score
40. Is the work to date meeting requirements?
<--- Score
41. How do you manage unclear Health care systems requirements?
<--- Score
42. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
43. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
<--- Score
44. What Health care systems services do you require?
<--- Score
45. Is the team sponsored by a champion or stakeholder leader?
<--- Score
46. Are accountability and ownership for Health care systems clearly defined?
<--- Score
47. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
48. Is Health care systems linked to key stakeholder goals and objectives?
<--- Score
49. What key stakeholder process output measure(s) does Health care systems leverage and how?
<--- Score
50. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
51. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
52. What is the scope of the Health care systems work?
<--- Score
53. Is full participation by members in regularly held team meetings guaranteed?
<--- Score
54. How are consistent Health care systems definitions important?
<--- Score
55. Are customer(s) identified and segmented according to their different needs and requirements?
<--- Score
56. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
57. Are the Health care systems requirements testable?
<--- Score
58. Will team members perform Health care systems work when assigned and in a timely fashion?
<--- Score
59. What is out of scope?
<--- Score
60. What are the requirements for audit information?
<--- Score
61. What knowledge or experience is required?
<--- Score
62. What constraints exist that might impact the team?
<--- Score
63. Is there a critical path to deliver Health care systems results?
<--- Score
64. How do you gather requirements?
<--- Score
65. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
<--- Score
66. Is it clearly defined in and to your organization what you do?
<--- Score
67. What information do you gather?
<--- Score
68. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
69. How do you think the partners involved in Health care systems would have defined success?
<--- Score
70. Will a Health care systems production readiness review be required?
<--- Score
71. When is/was the Health care systems start date?
<--- Score
72. Are roles and responsibilities formally defined?
<--- Score
73. What are the compelling stakeholder reasons for embarking on Health care systems?
<--- Score
74. What happens if Health care systems’s scope changes?
<--- Score
75. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
76. What system do you use for gathering Health care systems information?
<--- Score
77. How is the team tracking and documenting its work?
<--- Score
78. What Health care systems requirements should be gathered?
<--- Score
79. How will the Health care systems team and the group measure complete success of Health care systems?
<--- Score
80. Are the Health care systems requirements complete?
<--- Score
81. What are the tasks and definitions?
<--- Score
82. Who are the Health care systems improvement team members, including Management Leads and Coaches?
<--- Score
83. Is Health care systems currently on schedule according to the plan?
<--- Score
84. Do you all define Health care systems in the same way?
<--- Score
85. How can the value of Health care systems be defined?
<--- Score
86. How and when will the baselines be defined?
<--- Score
87. Is special Health care systems user knowledge required?
<--- Score
88. How do you manage scope?
<--- Score
89. Has the direction changed at all during the course of Health care systems? If so, when did it change and why?
<--- Score
90. Is there a clear Health care systems case definition?
<--- Score
91. What scope to assess?
<--- Score
92. Has a team charter been developed and communicated?
<--- Score
93. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
94. How did the Health care systems manager receive input to the development of a Health care systems improvement plan and the estimated completion dates/times of each activity?
<--- Score
95. Is the Health care systems scope manageable?
<--- Score
96. What critical content must be communicated – who, what, when, where, and how?
<--- Score
97. Have all of the relationships been defined properly?
<--- Score
98. Are all requirements met?
<--- Score
99. Is the Health care systems scope complete and appropriately sized?
<--- Score
100. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
101. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
<--- Score
102. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
103. How does the Health care systems manager ensure against scope creep?
<--- Score
104. What sort of initial information to gather?
<--- Score
105. Is Health care systems required?
<--- Score
106. What sources do you use to gather information for a Health care systems study?
<--- Score
107. Does the scope remain the same?
<--- Score
108. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
109. When is the estimated completion date?
<--- Score
110. What is in scope?
<--- Score
111. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
112. Scope of sensitive information?
<--- Score
113. Does the team have regular meetings?
<--- Score
114. Is there a Health care systems management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
115. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
116. What was the context?
<--- Score
117. What is a worst-case scenario for losses?
<--- Score
118. How do you keep key subject matter experts in the loop?
<--- Score
119. Has the Health care systems work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
120. What information should you gather?
<--- Score
121. What baselines are required to be defined and managed?
<--- Score
122. How do you build the right business case?
<--- Score
123. Are there any constraints known that bear on the ability to perform Health care systems work? How is the team addressing them?
<--- Score
124. What would be the goal or target for a Health care systems’s improvement team?
<--- Score
125. Will team members regularly document their Health care systems work?
<--- Score
126. What customer feedback methods were used to solicit their input?
<--- Score
127. Has/have the customer(s) been identified?
<--- Score
128. Who defines (or who defined) the rules and roles?
<--- Score
129. Is scope creep really all bad news?
<--- Score
130. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
<--- Score
131. If substitutes have been appointed, have they been briefed on the Health care systems goals and received regular communications as to the progress to date?
<--- Score
132. Are stakeholder processes mapped?
<--- Score
133. How do you gather the stories?
<--- Score
134. What gets examined?
<--- Score
135. What is the scope of the Health care systems effort?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health care systems Index at the beginning of the Self-Assessment.
