Читать книгу Case Management Systems A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does the scope remain the same?
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2. Are the Case Management Systems requirements complete?
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3. Have all basic functions of Case Management Systems been defined?
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4. How was the ‘as is’ process map developed, reviewed, verified and validated?
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5. What scope do you want your strategy to cover?
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6. How do you manage unclear Case Management Systems requirements?
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7. How do you keep key subject matter experts in the loop?
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8. Are task requirements clearly defined?
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9. How often are the team meetings?
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10. Has everyone on the team, including the team leaders, been properly trained?
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11. What information should you gather?
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12. What gets examined?
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13. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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14. What scope to assess?
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15. Scope of sensitive information?
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16. Who defines (or who defined) the rules and roles?
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17. How do you manage changes in Case Management Systems requirements?
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18. What would be the goal or target for a Case Management Systems’s improvement team?
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19. Are different versions of process maps needed to account for the different types of inputs?
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20. What is out-of-scope initially?
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21. What are the record-keeping requirements of Case Management Systems activities?
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22. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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23. Are approval levels defined for contracts and supplements to contracts?
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24. How do you gather Case Management Systems requirements?
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25. Has a team charter been developed and communicated?
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26. Is the work to date meeting requirements?
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27. What are the tasks and definitions?
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28. What sources do you use to gather information for a Case Management Systems study?
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29. Is Case Management Systems currently on schedule according to the plan?
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30. Where can you gather more information?
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31. What was the context?
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32. Has the direction changed at all during the course of Case Management Systems? If so, when did it change and why?
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33. If substitutes have been appointed, have they been briefed on the Case Management Systems goals and received regular communications as to the progress to date?
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34. Are all requirements met?
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35. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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36. What critical content must be communicated – who, what, when, where, and how?
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37. Are customer(s) identified and segmented according to their different needs and requirements?
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38. How does the Case Management Systems manager ensure against scope creep?
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39. Is there any additional Case Management Systems definition of success?
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40. Will a Case Management Systems production readiness review be required?
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41. Has the Case Management Systems work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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42. Has a high-level ‘as is’ process map been completed, verified and validated?
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43. When are meeting minutes sent out? Who is on the distribution list?
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44. What is the scope of Case Management Systems?
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45. What are the Case Management Systems tasks and definitions?
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46. How would you define the culture at your organization, how susceptible is it to Case Management Systems changes?
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47. Is Case Management Systems linked to key stakeholder goals and objectives?
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48. Who approved the Case Management Systems scope?
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49. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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50. What customer feedback methods were used to solicit their input?
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51. Are resources adequate for the scope?
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52. What are the core elements of the Case Management Systems business case?
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53. Is there a Case Management Systems management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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54. Has a Case Management Systems requirement not been met?
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55. How do you build the right business case?
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56. What are (control) requirements for Case Management Systems Information?
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57. Are required metrics defined, what are they?
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58. Why are there thousands of different case management systems?
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59. Are there any constraints known that bear on the ability to perform Case Management Systems work? How is the team addressing them?
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60. Are roles and responsibilities formally defined?
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61. How do you manage scope?
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62. Are audit criteria, scope, frequency and methods defined?
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63. Is the Case Management Systems scope manageable?
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64. When is the estimated completion date?
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65. Why should you move your citizen interaction and case management systems to the cloud?
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66. How can the value of Case Management Systems be defined?
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67. Have specific policy objectives been defined?
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68. What Case Management Systems requirements should be gathered?
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69. What constraints exist that might impact the team?
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70. Who is gathering information?
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71. Are there different segments of customers?
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72. Has your scope been defined?
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73. What is the definition of success?
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74. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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75. How do you catch Case Management Systems definition inconsistencies?
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76. What intelligence can you gather?
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77. Who are the Case Management Systems improvement team members, including Management Leads and Coaches?
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78. How and when will the baselines be defined?
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79. What sort of initial information to gather?
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80. How do you think the partners involved in Case Management Systems would have defined success?
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81. What is the scope of the Case Management Systems effort?
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82. What defines best in class?
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83. Do you all define Case Management Systems in the same way?
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84. What Case Management Systems services do you require?
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85. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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86. Is scope creep really all bad news?
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87. What is the scope of the Case Management Systems work?
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88. Have all of the relationships been defined properly?
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89. How will the Case Management Systems team and the group measure complete success of Case Management Systems?
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90. Who is gathering Case Management Systems information?
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91. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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92. Has a project plan, Gantt chart, or similar been developed/completed?
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93. What happens if Case Management Systems’s scope changes?
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94. What are the dynamics of the communication plan?
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95. Is the scope of Case Management Systems defined?
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96. What are the rough order estimates on cost savings/opportunities that Case Management Systems brings?
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97. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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98. What baselines are required to be defined and managed?
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99. How will variation in the actual durations of each activity be dealt with to ensure that the expected Case Management Systems results are met?
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100. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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101. Is it clearly defined in and to your organization what you do?
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102. Does the team have regular meetings?
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103. How is the team tracking and documenting its work?
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104. Do you have a Case Management Systems success story or case study ready to tell and share?
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105. What knowledge or experience is required?
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106. What are the requirements for audit information?
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107. What are the compelling stakeholder reasons for embarking on Case Management Systems?
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108. What information do you gather?
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109. What is out of scope?
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110. The political context: who holds power?
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111. How did the Case Management Systems manager receive input to the development of a Case Management Systems improvement plan and the estimated completion dates/times of each activity?
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112. What system do you use for gathering Case Management Systems information?
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113. When is/was the Case Management Systems start date?
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114. Is Case Management Systems required?
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115. How do you hand over Case Management Systems context?
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116. Is the Case Management Systems scope complete and appropriately sized?
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117. What is the worst case scenario?
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118. How would you define Case Management Systems leadership?
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119. How do you gather the stories?
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120. How have you defined all Case Management Systems requirements first?
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121. What is the scope?
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122. What is in scope?
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123. Have the customer needs been translated into specific, measurable requirements? How?
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124. What is the context?
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125. What are the Case Management Systems use cases?
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126. What is in the scope and what is not in scope?
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127. Why are you doing Case Management Systems and what is the scope?
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128. Is there a critical path to deliver Case Management Systems results?
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129. What key stakeholder process output measure(s) does Case Management Systems leverage and how?
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130. In what way can you redefine the criteria of choice clients have in your category in your favor?
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131. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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132. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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133. Are the Case Management Systems requirements testable?
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134. Is special Case Management Systems user knowledge required?
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135. Has/have the customer(s) been identified?
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136. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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137. What is the definition of Case Management Systems excellence?
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138. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Case Management Systems Index at the beginning of the Self-Assessment.
