Читать книгу Health Service Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Health Service Management

Scorecard Example13

Health Service Management

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:28

CRITERION #3: MEASURE:44

CRITERION #4: ANALYZE:59

CRITERION #5: IMPROVE:75

CRITERION #6: CONTROL:92

CRITERION #7: SUSTAIN:105

Health Service Management and Managing Projects, Criteria for Project Managers:130

1.0 Initiating Process Group: Health Service Management131

1.1 Project Charter: Health Service Management133

1.2 Stakeholder Register: Health Service Management135

1.3 Stakeholder Analysis Matrix: Health Service Management136

2.0 Planning Process Group: Health Service Management138

2.1 Project Management Plan: Health Service Management140

2.2 Scope Management Plan: Health Service Management142

2.3 Requirements Management Plan: Health Service Management144

2.4 Requirements Documentation: Health Service Management146

2.5 Requirements Traceability Matrix: Health Service Management148

2.6 Project Scope Statement: Health Service Management150

2.7 Assumption and Constraint Log: Health Service Management152

2.8 Work Breakdown Structure: Health Service Management154

2.9 WBS Dictionary: Health Service Management156

2.10 Schedule Management Plan: Health Service Management158

2.11 Activity List: Health Service Management160

2.12 Activity Attributes: Health Service Management162

2.13 Milestone List: Health Service Management164

2.14 Network Diagram: Health Service Management166

2.15 Activity Resource Requirements: Health Service Management168

2.16 Resource Breakdown Structure: Health Service Management169

2.17 Activity Duration Estimates: Health Service Management171

2.18 Duration Estimating Worksheet: Health Service Management173

2.19 Project Schedule: Health Service Management175

2.20 Cost Management Plan: Health Service Management177

2.21 Activity Cost Estimates: Health Service Management179

2.22 Cost Estimating Worksheet: Health Service Management181

2.23 Cost Baseline: Health Service Management183

2.24 Quality Management Plan: Health Service Management185

2.25 Quality Metrics: Health Service Management187

2.26 Process Improvement Plan: Health Service Management189

2.27 Responsibility Assignment Matrix: Health Service Management191

2.28 Roles and Responsibilities: Health Service Management193

2.29 Human Resource Management Plan: Health Service Management195

2.30 Communications Management Plan: Health Service Management197

2.31 Risk Management Plan: Health Service Management199

2.32 Risk Register: Health Service Management201

2.33 Probability and Impact Assessment: Health Service Management203

2.34 Probability and Impact Matrix: Health Service Management205

2.35 Risk Data Sheet: Health Service Management207

2.36 Procurement Management Plan: Health Service Management209

2.37 Source Selection Criteria: Health Service Management211

2.38 Stakeholder Management Plan: Health Service Management213

2.39 Change Management Plan: Health Service Management215

3.0 Executing Process Group: Health Service Management217

3.1 Team Member Status Report: Health Service Management219

3.2 Change Request: Health Service Management221

3.3 Change Log: Health Service Management223

3.4 Decision Log: Health Service Management225

3.5 Quality Audit: Health Service Management227

3.6 Team Directory: Health Service Management230

3.7 Team Operating Agreement: Health Service Management232

3.8 Team Performance Assessment: Health Service Management234

3.9 Team Member Performance Assessment: Health Service Management236

3.10 Issue Log: Health Service Management238

4.0 Monitoring and Controlling Process Group: Health Service Management240

4.1 Project Performance Report: Health Service Management242

4.2 Variance Analysis: Health Service Management244

4.3 Earned Value Status: Health Service Management246

4.4 Risk Audit: Health Service Management248

4.5 Contractor Status Report: Health Service Management250

4.6 Formal Acceptance: Health Service Management252

5.0 Closing Process Group: Health Service Management254

5.1 Procurement Audit: Health Service Management256

5.2 Contract Close-Out: Health Service Management258

5.3 Project or Phase Close-Out: Health Service Management260

5.4 Lessons Learned: Health Service Management262

Index264