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Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Protocol Systems

Scorecard Example12

Protocol Systems

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:26

CRITERION #3: MEASURE:42

CRITERION #4: ANALYZE:56

CRITERION #5: IMPROVE:72

CRITERION #6: CONTROL:88

CRITERION #7: SUSTAIN:100

Protocol Systems and Managing Projects, Criteria for Project Managers:125

1.0 Initiating Process Group: Protocol Systems126

1.1 Project Charter: Protocol Systems128

1.2 Stakeholder Register: Protocol Systems130

1.3 Stakeholder Analysis Matrix: Protocol Systems131

2.0 Planning Process Group: Protocol Systems133

2.1 Project Management Plan: Protocol Systems135

2.2 Scope Management Plan: Protocol Systems137

2.3 Requirements Management Plan: Protocol Systems139

2.4 Requirements Documentation: Protocol Systems141

2.5 Requirements Traceability Matrix: Protocol Systems143

2.6 Project Scope Statement: Protocol Systems145

2.7 Assumption and Constraint Log: Protocol Systems147

2.8 Work Breakdown Structure: Protocol Systems149

2.9 WBS Dictionary: Protocol Systems151

2.10 Schedule Management Plan: Protocol Systems154

2.11 Activity List: Protocol Systems156

2.12 Activity Attributes: Protocol Systems158

2.13 Milestone List: Protocol Systems160

2.14 Network Diagram: Protocol Systems162

2.15 Activity Resource Requirements: Protocol Systems164

2.16 Resource Breakdown Structure: Protocol Systems165

2.17 Activity Duration Estimates: Protocol Systems167

2.18 Duration Estimating Worksheet: Protocol Systems169

2.19 Project Schedule: Protocol Systems171

2.20 Cost Management Plan: Protocol Systems173

2.21 Activity Cost Estimates: Protocol Systems175

2.22 Cost Estimating Worksheet: Protocol Systems177

2.23 Cost Baseline: Protocol Systems179

2.24 Quality Management Plan: Protocol Systems181

2.25 Quality Metrics: Protocol Systems183

2.26 Process Improvement Plan: Protocol Systems185

2.27 Responsibility Assignment Matrix: Protocol Systems187

2.28 Roles and Responsibilities: Protocol Systems189

2.29 Human Resource Management Plan: Protocol Systems191

2.30 Communications Management Plan: Protocol Systems193

2.31 Risk Management Plan: Protocol Systems195

2.32 Risk Register: Protocol Systems197

2.33 Probability and Impact Assessment: Protocol Systems199

2.34 Probability and Impact Matrix: Protocol Systems201

2.35 Risk Data Sheet: Protocol Systems203

2.36 Procurement Management Plan: Protocol Systems205

2.37 Source Selection Criteria: Protocol Systems207

2.38 Stakeholder Management Plan: Protocol Systems209

2.39 Change Management Plan: Protocol Systems211

3.0 Executing Process Group: Protocol Systems213

3.1 Team Member Status Report: Protocol Systems215

3.2 Change Request: Protocol Systems217

3.3 Change Log: Protocol Systems219

3.4 Decision Log: Protocol Systems221

3.5 Quality Audit: Protocol Systems223

3.6 Team Directory: Protocol Systems226

3.7 Team Operating Agreement: Protocol Systems228

3.8 Team Performance Assessment: Protocol Systems230

3.9 Team Member Performance Assessment: Protocol Systems232

3.10 Issue Log: Protocol Systems234

4.0 Monitoring and Controlling Process Group: Protocol Systems236

4.1 Project Performance Report: Protocol Systems238

4.2 Variance Analysis: Protocol Systems240

4.3 Earned Value Status: Protocol Systems242

4.4 Risk Audit: Protocol Systems244

4.5 Contractor Status Report: Protocol Systems246

4.6 Formal Acceptance: Protocol Systems248

5.0 Closing Process Group: Protocol Systems250

5.1 Procurement Audit: Protocol Systems252

5.2 Contract Close-Out: Protocol Systems254

5.3 Project or Phase Close-Out: Protocol Systems256

5.4 Lessons Learned: Protocol Systems258

Index260