Читать книгу Service Networking A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Service Networking

Scorecard Example12

Service Networking

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:42

CRITERION #4: ANALYZE:57

CRITERION #5: IMPROVE:73

CRITERION #6: CONTROL:89

CRITERION #7: SUSTAIN:101

Service Networking and Managing Projects, Criteria for Project Managers:126

1.0 Initiating Process Group: Service Networking127

1.1 Project Charter: Service Networking129

1.2 Stakeholder Register: Service Networking131

1.3 Stakeholder Analysis Matrix: Service Networking132

2.0 Planning Process Group: Service Networking134

2.1 Project Management Plan: Service Networking136

2.2 Scope Management Plan: Service Networking138

2.3 Requirements Management Plan: Service Networking140

2.4 Requirements Documentation: Service Networking142

2.5 Requirements Traceability Matrix: Service Networking144

2.6 Project Scope Statement: Service Networking146

2.7 Assumption and Constraint Log: Service Networking148

2.8 Work Breakdown Structure: Service Networking150

2.9 WBS Dictionary: Service Networking152

2.10 Schedule Management Plan: Service Networking155

2.11 Activity List: Service Networking157

2.12 Activity Attributes: Service Networking159

2.13 Milestone List: Service Networking161

2.14 Network Diagram: Service Networking163

2.15 Activity Resource Requirements: Service Networking165

2.16 Resource Breakdown Structure: Service Networking166

2.17 Activity Duration Estimates: Service Networking168

2.18 Duration Estimating Worksheet: Service Networking170

2.19 Project Schedule: Service Networking172

2.20 Cost Management Plan: Service Networking174

2.21 Activity Cost Estimates: Service Networking176

2.22 Cost Estimating Worksheet: Service Networking178

2.23 Cost Baseline: Service Networking180

2.24 Quality Management Plan: Service Networking182

2.25 Quality Metrics: Service Networking184

2.26 Process Improvement Plan: Service Networking186

2.27 Responsibility Assignment Matrix: Service Networking188

2.28 Roles and Responsibilities: Service Networking190

2.29 Human Resource Management Plan: Service Networking192

2.30 Communications Management Plan: Service Networking194

2.31 Risk Management Plan: Service Networking196

2.32 Risk Register: Service Networking198

2.33 Probability and Impact Assessment: Service Networking200

2.34 Probability and Impact Matrix: Service Networking202

2.35 Risk Data Sheet: Service Networking204

2.36 Procurement Management Plan: Service Networking206

2.37 Source Selection Criteria: Service Networking208

2.38 Stakeholder Management Plan: Service Networking210

2.39 Change Management Plan: Service Networking212

3.0 Executing Process Group: Service Networking214

3.1 Team Member Status Report: Service Networking216

3.2 Change Request: Service Networking218

3.3 Change Log: Service Networking220

3.4 Decision Log: Service Networking222

3.5 Quality Audit: Service Networking224

3.6 Team Directory: Service Networking227

3.7 Team Operating Agreement: Service Networking229

3.8 Team Performance Assessment: Service Networking231

3.9 Team Member Performance Assessment: Service Networking234

3.10 Issue Log: Service Networking236

4.0 Monitoring and Controlling Process Group: Service Networking238

4.1 Project Performance Report: Service Networking240

4.2 Variance Analysis: Service Networking242

4.3 Earned Value Status: Service Networking244

4.4 Risk Audit: Service Networking246

4.5 Contractor Status Report: Service Networking248

4.6 Formal Acceptance: Service Networking250

5.0 Closing Process Group: Service Networking252

5.1 Procurement Audit: Service Networking254

5.2 Contract Close-Out: Service Networking256

5.3 Project or Phase Close-Out: Service Networking258

5.4 Lessons Learned: Service Networking260

Index262