Читать книгу Service Networking A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Will new equipment/products be required to facilitate Service networking delivery, for example is new software needed?
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2. Do you need different information or graphics?
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3. Who are your key stakeholders who need to sign off?
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4. To what extent does each concerned units management team recognize Service networking as an effective investment?
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5. Are there regulatory / compliance issues?
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6. How do you recognize an Service networking objection?
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7. Whom do you really need or want to serve?
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8. What situation(s) led to this Service networking Self Assessment?
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9. Think about the people you identified for your Service networking project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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10. Are there any revenue recognition issues?
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11. What Service networking problem should be solved?
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12. What Service networking capabilities do you need?
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13. Is the quality assurance team identified?
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14. What prevents you from making the changes you know will make you a more effective Service networking leader?
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15. Which needs are not included or involved?
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16. Who needs to know about Service networking?
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17. What would happen if Service networking weren’t done?
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18. How do you take a forward-looking perspective in identifying Service networking research related to market response and models?
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19. Why is this needed?
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20. Do you recognize Service networking achievements?
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21. What needs to be done?
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22. Did you miss any major Service networking issues?
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23. What problems are you facing and how do you consider Service networking will circumvent those obstacles?
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24. What is the problem and/or vulnerability?
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25. How does it fit into your organizational needs and tasks?
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26. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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27. What is the smallest subset of the problem you can usefully solve?
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28. What Service networking events should you attend?
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29. What resources or support might you need?
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30. How much are sponsors, customers, partners, stakeholders involved in Service networking? In other words, what are the risks, if Service networking does not deliver successfully?
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31. What activities does the governance board need to consider?
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32. What should be considered when identifying available resources, constraints, and deadlines?
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33. Would you recognize a threat from the inside?
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34. For your Service networking project, identify and describe the business environment, is there more than one layer to the business environment?
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35. Can management personnel recognize the monetary benefit of Service networking?
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36. What are your needs in relation to Service networking skills, labor, equipment, and markets?
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37. As a sponsor, customer or management, how important is it to meet goals, objectives?
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38. Have you identified your Service networking key performance indicators?
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39. What vendors make products that address the Service networking needs?
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40. Is it needed?
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41. Will a response program recognize when a crisis occurs and provide some level of response?
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42. Does the problem have ethical dimensions?
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43. To what extent would your organization benefit from being recognized as a award recipient?
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44. What are the minority interests and what amount of minority interests can be recognized?
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45. What Service networking coordination do you need?
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46. How do you identify subcontractor relationships?
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47. Who needs what information?
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48. What is the problem or issue?
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49. Does Service networking create potential expectations in other areas that need to be recognized and considered?
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50. What are the Service networking resources needed?
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51. Who defines the rules in relation to any given issue?
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52. Who should resolve the Service networking issues?
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53. Does your organization need more Service networking education?
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54. Are losses recognized in a timely manner?
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55. What are the timeframes required to resolve each of the issues/problems?
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56. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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57. Are there recognized Service networking problems?
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58. Which information does the Service networking business case need to include?
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59. Which issues are too important to ignore?
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60. What is the recognized need?
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61. What tools and technologies are needed for a custom Service networking project?
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62. How do you assess your Service networking workforce capability and capacity needs, including skills, competencies, and staffing levels?
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63. How can auditing be a preventative security measure?
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64. What information do users need?
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65. What training and capacity building actions are needed to implement proposed reforms?
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66. How do you identify the kinds of information that you will need?
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67. Are problem definition and motivation clearly presented?
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68. What do you need to start doing?
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69. How are you going to measure success?
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70. What needs to stay?
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71. Do you know what you need to know about Service networking?
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72. Who needs to know?
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73. What are the stakeholder objectives to be achieved with Service networking?
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74. Where is training needed?
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75. What is the extent or complexity of the Service networking problem?
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76. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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77. Is the need for organizational change recognized?
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78. What are the clients issues and concerns?
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79. How do you recognize an objection?
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80. What do employees need in the short term?
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81. What is the Service networking problem definition? What do you need to resolve?
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82. How are the Service networking’s objectives aligned to the group’s overall stakeholder strategy?
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83. Are employees recognized for desired behaviors?
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84. What extra resources will you need?
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85. Who else hopes to benefit from it?
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86. Are there Service networking problems defined?
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87. Consider your own Service networking project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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88. Who needs budgets?
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89. How are training requirements identified?
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90. When a Service networking manager recognizes a problem, what options are available?
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91. What creative shifts do you need to take?
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92. Will Service networking deliverables need to be tested and, if so, by whom?
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93. What does Service networking success mean to the stakeholders?
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94. Are there any specific expectations or concerns about the Service networking team, Service networking itself?
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95. What else needs to be measured?
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96. How many trainings, in total, are needed?
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97. What are the expected benefits of Service networking to the stakeholder?
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98. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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99. Are controls defined to recognize and contain problems?
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100. Do you have/need 24-hour access to key personnel?
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101. Will it solve real problems?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Service networking Index at the beginning of the Self-Assessment.