Читать книгу Customer Experience Management Integration A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What problems are you facing and how do you consider Customer experience management integration will circumvent those obstacles?
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2. What are your needs in relation to Customer experience management integration skills, labor, equipment, and markets?
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3. How much are sponsors, customers, partners, stakeholders involved in Customer experience management integration? In other words, what are the risks, if Customer experience management integration does not deliver successfully?
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4. What is the problem and/or vulnerability?
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5. How do you take a forward-looking perspective in identifying Customer experience management integration research related to market response and models?
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6. What is the problem or issue?
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7. Think about the people you identified for your Customer experience management integration project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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8. Who defines the rules in relation to any given issue?
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9. How do you assess your Customer experience management integration workforce capability and capacity needs, including skills, competencies, and staffing levels?
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10. Who are your key stakeholders who need to sign off?
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11. What resources or support might you need?
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12. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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13. How are you going to measure success?
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14. What are the Customer experience management integration resources needed?
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15. Are there any specific expectations or concerns about the Customer experience management integration team, Customer experience management integration itself?
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16. Will Customer experience management integration deliverables need to be tested and, if so, by whom?
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17. To what extent does each concerned units management team recognize Customer experience management integration as an effective investment?
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18. What are the timeframes required to resolve each of the issues/problems?
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19. Which needs are not included or involved?
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20. Are there regulatory / compliance issues?
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21. What is the extent or complexity of the Customer experience management integration problem?
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22. What training and capacity building actions are needed to implement proposed reforms?
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23. What needs to be done?
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24. What is the recognized need?
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25. To what extent would your organization benefit from being recognized as a award recipient?
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26. Will a response program recognize when a crisis occurs and provide some level of response?
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27. Who needs to know?
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28. What are the minority interests and what amount of minority interests can be recognized?
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29. How does it fit into your organizational needs and tasks?
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30. Are losses recognized in a timely manner?
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31. Are controls defined to recognize and contain problems?
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32. How can auditing be a preventative security measure?
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33. Are there any revenue recognition issues?
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34. What do you need to start doing?
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35. What does Customer experience management integration success mean to the stakeholders?
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36. What information do users need?
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37. Do you recognize Customer experience management integration achievements?
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38. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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39. How are training requirements identified?
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40. Why the need?
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41. When a Customer experience management integration manager recognizes a problem, what options are available?
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42. Are employees recognized for desired behaviors?
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43. What Customer experience management integration capabilities do you need?
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44. Who needs budgets?
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45. What activities does the governance board need to consider?
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46. Have you identified your Customer experience management integration key performance indicators?
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47. Who else hopes to benefit from it?
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48. Are there Customer experience management integration problems defined?
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49. Does the problem have ethical dimensions?
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50. Is the quality assurance team identified?
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51. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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52. What would happen if Customer experience management integration weren’t done?
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53. Are problem definition and motivation clearly presented?
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54. Can management personnel recognize the monetary benefit of Customer experience management integration?
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55. Is the need for organizational change recognized?
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56. What are the expected benefits of Customer experience management integration to the stakeholder?
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57. What vendors make products that address the Customer experience management integration needs?
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58. As a sponsor, customer or management, how important is it to meet goals, objectives?
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59. What needs to stay?
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60. Did you miss any major Customer experience management integration issues?
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61. What is the Customer experience management integration problem definition? What do you need to resolve?
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62. How do you recognize an Customer experience management integration objection?
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63. Do you know what you need to know about Customer experience management integration?
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64. Do you need different information or graphics?
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65. Where is training needed?
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66. Who should resolve the Customer experience management integration issues?
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67. What do employees need in the short term?
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68. Where do you need to exercise leadership?
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69. What should be considered when identifying available resources, constraints, and deadlines?
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70. Do you need to avoid or amend any Customer experience management integration activities?
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71. What tools and technologies are needed for a custom Customer experience management integration project?
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72. Consider your own Customer experience management integration project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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73. Does Customer experience management integration create potential expectations in other areas that need to be recognized and considered?
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74. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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75. How do you identify subcontractor relationships?
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76. What creative shifts do you need to take?
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77. How are the Customer experience management integration’s objectives aligned to the group’s overall stakeholder strategy?
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78. What are the clients issues and concerns?
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79. What extra resources will you need?
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80. Do you have/need 24-hour access to key personnel?
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81. Why is this needed?
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82. What prevents you from making the changes you know will make you a more effective Customer experience management integration leader?
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83. Whom do you really need or want to serve?
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84. Which issues are too important to ignore?
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85. What is the smallest subset of the problem you can usefully solve?
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86. Will new equipment/products be required to facilitate Customer experience management integration delivery, for example is new software needed?
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87. What are the stakeholder objectives to be achieved with Customer experience management integration?
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88. Are there recognized Customer experience management integration problems?
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89. How many trainings, in total, are needed?
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90. What Customer experience management integration problem should be solved?
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91. Is it needed?
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92. What situation(s) led to this Customer experience management integration Self Assessment?
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93. Who needs to know about Customer experience management integration?
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94. For your Customer experience management integration project, identify and describe the business environment, is there more than one layer to the business environment?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer experience management integration Index at the beginning of the Self-Assessment.
