Читать книгу Customer Experience Management Integration A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9

CRITERION #3: MEASURE:

INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Do you have an issue in getting priority?

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2. How are costs allocated?

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3. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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4. What details are required of the Customer experience management integration cost structure?

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5. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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6. What are your operating costs?

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7. How will costs be allocated?

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8. How do you verify performance?

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9. What are the strategic priorities for this year?

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10. How do you aggregate measures across priorities?

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11. How can you reduce costs?

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12. How do you prevent mis-estimating cost?

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13. Where can you go to verify the info?

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14. How frequently do you track Customer experience management integration measures?

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15. How can you measure Customer experience management integration in a systematic way?

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16. What does your operating model cost?

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17. What is the total fixed cost?

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18. What would it cost to replace your technology?

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19. What are the estimated costs of proposed changes?

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20. What are the costs of reform?

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21. Are supply costs steady or fluctuating?

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22. How do you verify and validate the Customer experience management integration data?

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23. What drives O&M cost?

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24. How will you measure your Customer experience management integration effectiveness?

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25. Are the measurements objective?

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26. What is the cause of any Customer experience management integration gaps?

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27. How do you quantify and qualify impacts?

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28. Who is involved in verifying compliance?

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29. How can you measure the performance?

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30. What happens if cost savings do not materialize?

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31. Which Customer experience management integration impacts are significant?

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32. Among the Customer experience management integration product and service cost to be estimated, which is considered hardest to estimate?

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33. Did you tackle the cause or the symptom?

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34. At what cost?

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35. How will effects be measured?

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36. What are the Customer experience management integration investment costs?

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37. What are your key Customer experience management integration organizational performance measures, including key short and longer-term financial measures?

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38. How will you measure success?

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39. What can be used to verify compliance?

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40. How do you measure efficient delivery of Customer experience management integration services?

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41. How is the value delivered by Customer experience management integration being measured?

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42. Which costs should be taken into account?

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43. How can a Customer experience management integration test verify your ideas or assumptions?

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44. How do you measure variability?

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45. Are the Customer experience management integration benefits worth its costs?

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46. How much does it cost?

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47. Is the cost worth the Customer experience management integration effort ?

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48. How do you verify your resources?

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49. What potential environmental factors impact the Customer experience management integration effort?

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50. What do people want to verify?

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51. Does the Customer experience management integration task fit the client’s priorities?

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52. Are you aware of what could cause a problem?

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53. Are actual costs in line with budgeted costs?

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54. What measurements are being captured?

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55. Was a business case (cost/benefit) developed?

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56. What causes investor action?

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57. What users will be impacted?

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58. What is measured? Why?

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59. Does management have the right priorities among projects?

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60. How do your measurements capture actionable Customer experience management integration information for use in exceeding your customers expectations and securing your customers engagement?

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61. What are hidden Customer experience management integration quality costs?

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62. How is performance measured?

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63. How do you measure lifecycle phases?

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64. What is the total cost related to deploying Customer experience management integration, including any consulting or professional services?

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65. Do the benefits outweigh the costs?

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66. How do you measure success?

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67. When a disaster occurs, who gets priority?

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68. What methods are feasible and acceptable to estimate the impact of reforms?

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69. What are your primary costs, revenues, assets?

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70. Why do the measurements/indicators matter?

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71. Have you included everything in your Customer experience management integration cost models?

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72. What causes extra work or rework?

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73. Are missed Customer experience management integration opportunities costing your organization money?

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74. What are you verifying?

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75. What is the cost of rework?

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76. How do you verify the Customer experience management integration requirements quality?

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77. How do you verify Customer experience management integration completeness and accuracy?

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78. How can you manage cost down?

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79. How long to keep data and how to manage retention costs?

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80. How do you verify the authenticity of the data and information used?

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81. What is your Customer experience management integration quality cost segregation study?

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82. What does losing customers cost your organization?

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83. Are there any easy-to-implement alternatives to Customer experience management integration? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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84. How can you reduce the costs of obtaining inputs?

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85. What are the costs and benefits?

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86. Has a cost center been established?

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87. What are the costs of delaying Customer experience management integration action?

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88. What is the Customer experience management integration business impact?

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89. What disadvantage does this cause for the user?

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90. What causes mismanagement?

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91. Will Customer experience management integration have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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92. What does verifying compliance entail?

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93. What are the types and number of measures to use?

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94. How do you verify and develop ideas and innovations?

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95. When should you bother with diagrams?

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96. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Customer experience management integration services/products?

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97. When are costs are incurred?

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98. Have design-to-cost goals been established?

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99. What are your customers expectations and measures?

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100. Do you have a flow diagram of what happens?

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101. Are you able to realize any cost savings?

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102. How will success or failure be measured?

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103. What are the costs?

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104. How do you control the overall costs of your work processes?

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105. What is an unallowable cost?

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106. What could cause you to change course?

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107. What are allowable costs?

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108. How frequently do you verify your Customer experience management integration strategy?

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109. What causes innovation to fail or succeed in your organization?

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110. Are indirect costs charged to the Customer experience management integration program?

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111. Where is the cost?

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112. Why do you expend time and effort to implement measurement, for whom?

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113. What evidence is there and what is measured?

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114. Do you effectively measure and reward individual and team performance?

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115. How will measures be used to manage and adapt?

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116. Are Customer experience management integration vulnerabilities categorized and prioritized?

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117. Does a Customer experience management integration quantification method exist?

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118. How to cause the change?

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119. What harm might be caused?

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120. What are the uncertainties surrounding estimates of impact?

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121. Do you have any cost Customer experience management integration limitation requirements?

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122. Who pays the cost?

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123. What relevant entities could be measured?