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CRITERION #2: DEFINE:

INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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2. Are different versions of process maps needed to account for the different types of inputs?

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3. Who are the Desktops as a service improvement team members, including Management Leads and Coaches?

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4. Is Desktops as a service currently on schedule according to the plan?

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5. What Desktops as a service requirements should be gathered?

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6. Is special Desktops as a service user knowledge required?

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7. Have all basic functions of Desktops as a service been defined?

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8. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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9. Do you have organizational privacy requirements?

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10. What system do you use for gathering Desktops as a service information?

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11. What happens if Desktops as a service’s scope changes?

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12. Are the Desktops as a service requirements complete?

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13. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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14. Are all requirements met?

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15. Has/have the customer(s) been identified?

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16. What is the scope of Desktops as a service?

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17. What would be the goal or target for a Desktops as a service’s improvement team?

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18. Do you have a Desktops as a service success story or case study ready to tell and share?

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19. What are the dynamics of the communication plan?

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20. Is it clearly defined in and to your organization what you do?

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21. How do you gather requirements?

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22. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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23. What are the Desktops as a service use cases?

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24. Have the customer needs been translated into specific, measurable requirements? How?

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25. Do you all define Desktops as a service in the same way?

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26. Does the scope remain the same?

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27. Is there any additional Desktops as a service definition of success?

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28. Are there any constraints known that bear on the ability to perform Desktops as a service work? How is the team addressing them?

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29. What baselines are required to be defined and managed?

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30. How will variation in the actual durations of each activity be dealt with to ensure that the expected Desktops as a service results are met?

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31. How does the Desktops as a service manager ensure against scope creep?

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32. What is in scope?

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33. Is the work to date meeting requirements?

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34. Have all of the relationships been defined properly?

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35. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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36. Is there a Desktops as a service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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37. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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38. How do you catch Desktops as a service definition inconsistencies?

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39. What are the Desktops as a service tasks and definitions?

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40. What is the definition of success?

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41. The political context: who holds power?

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42. What is out of scope?

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43. What is the scope?

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44. What is the worst case scenario?

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45. How would you define Desktops as a service leadership?

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46. Has a high-level ‘as is’ process map been completed, verified and validated?

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47. What was the context?

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48. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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49. How will the Desktops as a service team and the group measure complete success of Desktops as a service?

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50. Has a project plan, Gantt chart, or similar been developed/completed?

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51. How do you manage scope?

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52. What customer feedback methods were used to solicit their input?

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53. What are (control) requirements for Desktops as a service Information?

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54. What sort of initial information to gather?

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55. What information do you gather?

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56. Has the direction changed at all during the course of Desktops as a service? If so, when did it change and why?

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57. What are the tasks and definitions?

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58. How do you gather the stories?

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59. Has your scope been defined?

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60. Are roles and responsibilities formally defined?

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61. What defines best in class?

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62. What constraints exist that might impact the team?

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63. Who approved the Desktops as a service scope?

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64. Is Desktops as a service linked to key stakeholder goals and objectives?

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65. What are the rough order estimates on cost savings/opportunities that Desktops as a service brings?

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66. Are audit criteria, scope, frequency and methods defined?

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67. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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68. What is in the scope and what is not in scope?

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69. Is the Desktops as a service scope manageable?

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70. Where can you gather more information?

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71. What are the compelling stakeholder reasons for embarking on Desktops as a service?

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72. How can the value of Desktops as a service be defined?

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73. What are the core elements of the Desktops as a service business case?

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74. Does the team have regular meetings?

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75. Have specific policy objectives been defined?

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76. What are the requirements for audit information?

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77. How have you defined all Desktops as a service requirements first?

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78. How often are the team meetings?

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79. What are the record-keeping requirements of Desktops as a service activities?

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80. How do you manage unclear Desktops as a service requirements?

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81. Are required metrics defined, what are they?

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82. Is Desktops as a service required?

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83. Will a Desktops as a service production readiness review be required?

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84. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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85. Who is gathering information?

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86. What information should you gather?

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87. Scope of sensitive information?

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88. What gets examined?

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89. Is scope creep really all bad news?

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90. Is the Desktops as a service scope complete and appropriately sized?

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91. What is out-of-scope initially?

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92. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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93. Has everyone on the team, including the team leaders, been properly trained?

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94. How is the team tracking and documenting its work?

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95. When is the estimated completion date?

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96. What is the definition of Desktops as a service excellence?

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97. How do you think the partners involved in Desktops as a service would have defined success?

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98. What scope to assess?

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99. Is the scope of Desktops as a service defined?

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100. What is the scope of the Desktops as a service effort?

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101. How do you manage changes in Desktops as a service requirements?

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102. Are task requirements clearly defined?

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103. In what way can you redefine the criteria of choice clients have in your category in your favor?

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104. What sources do you use to gather information for a Desktops as a service study?

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105. Are approval levels defined for contracts and supplements to contracts?

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106. Who defines (or who defined) the rules and roles?

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107. What is the scope of the Desktops as a service work?

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108. What scope do you want your strategy to cover?

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109. Has a team charter been developed and communicated?

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110. How and when will the baselines be defined?

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111. Are the Desktops as a service requirements testable?

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112. What critical content must be communicated – who, what, when, where, and how?

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113. If substitutes have been appointed, have they been briefed on the Desktops as a service goals and received regular communications as to the progress to date?

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114. How did the Desktops as a service manager receive input to the development of a Desktops as a service improvement plan and the estimated completion dates/times of each activity?

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115. How are consistent Desktops as a service definitions important?

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116. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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117. Are there different segments of customers?

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118. How do you keep key subject matter experts in the loop?

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119. Why are you doing Desktops as a service and what is the scope?

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120. When are meeting minutes sent out? Who is on the distribution list?

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121. What key stakeholder process output measure(s) does Desktops as a service leverage and how?

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122. What intelligence can you gather?

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123. When is/was the Desktops as a service start date?

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124. What is the context?

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125. Are resources adequate for the scope?

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126. Are accountability and ownership for Desktops as a service clearly defined?

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127. Who is gathering Desktops as a service information?

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128. How was the ‘as is’ process map developed, reviewed, verified and validated?

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129. How do you hand over Desktops as a service context?

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130. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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131. How do you gather Desktops as a service requirements?

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132. Has the Desktops as a service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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133. Is there a critical path to deliver Desktops as a service results?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Desktops as a service Index at the beginning of the Self-Assessment.

Desktops As A Service A Complete Guide - 2020 Edition

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