Читать книгу Self Service Software A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Self Service Software

Scorecard Example12

Self Service Software

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:57

CRITERION #5: IMPROVE:74

CRITERION #6: CONTROL:90

CRITERION #7: SUSTAIN:103

Self Service Software and Managing Projects, Criteria for Project Managers:127

1.0 Initiating Process Group: Self Service Software128

1.1 Project Charter: Self Service Software130

1.2 Stakeholder Register: Self Service Software132

1.3 Stakeholder Analysis Matrix: Self Service Software133

2.0 Planning Process Group: Self Service Software135

2.1 Project Management Plan: Self Service Software138

2.2 Scope Management Plan: Self Service Software140

2.3 Requirements Management Plan: Self Service Software142

2.4 Requirements Documentation: Self Service Software144

2.5 Requirements Traceability Matrix: Self Service Software146

2.6 Project Scope Statement: Self Service Software148

2.7 Assumption and Constraint Log: Self Service Software150

2.8 Work Breakdown Structure: Self Service Software153

2.9 WBS Dictionary: Self Service Software155

2.10 Schedule Management Plan: Self Service Software157

2.11 Activity List: Self Service Software159

2.12 Activity Attributes: Self Service Software161

2.13 Milestone List: Self Service Software163

2.14 Network Diagram: Self Service Software165

2.15 Activity Resource Requirements: Self Service Software167

2.16 Resource Breakdown Structure: Self Service Software168

2.17 Activity Duration Estimates: Self Service Software170

2.18 Duration Estimating Worksheet: Self Service Software172

2.19 Project Schedule: Self Service Software174

2.20 Cost Management Plan: Self Service Software176

2.21 Activity Cost Estimates: Self Service Software178

2.22 Cost Estimating Worksheet: Self Service Software180

2.23 Cost Baseline: Self Service Software182

2.24 Quality Management Plan: Self Service Software184

2.25 Quality Metrics: Self Service Software186

2.26 Process Improvement Plan: Self Service Software188

2.27 Responsibility Assignment Matrix: Self Service Software190

2.28 Roles and Responsibilities: Self Service Software192

2.29 Human Resource Management Plan: Self Service Software194

2.30 Communications Management Plan: Self Service Software196

2.31 Risk Management Plan: Self Service Software198

2.32 Risk Register: Self Service Software200

2.33 Probability and Impact Assessment: Self Service Software202

2.34 Probability and Impact Matrix: Self Service Software204

2.35 Risk Data Sheet: Self Service Software206

2.36 Procurement Management Plan: Self Service Software208

2.37 Source Selection Criteria: Self Service Software210

2.38 Stakeholder Management Plan: Self Service Software212

2.39 Change Management Plan: Self Service Software214

3.0 Executing Process Group: Self Service Software216

3.1 Team Member Status Report: Self Service Software218

3.2 Change Request: Self Service Software220

3.3 Change Log: Self Service Software222

3.4 Decision Log: Self Service Software224

3.5 Quality Audit: Self Service Software226

3.6 Team Directory: Self Service Software229

3.7 Team Operating Agreement: Self Service Software231

3.8 Team Performance Assessment: Self Service Software233

3.9 Team Member Performance Assessment: Self Service Software236

3.10 Issue Log: Self Service Software238

4.0 Monitoring and Controlling Process Group: Self Service Software240

4.1 Project Performance Report: Self Service Software242

4.2 Variance Analysis: Self Service Software244

4.3 Earned Value Status: Self Service Software246

4.4 Risk Audit: Self Service Software248

4.5 Contractor Status Report: Self Service Software250

4.6 Formal Acceptance: Self Service Software252

5.0 Closing Process Group: Self Service Software254

5.1 Procurement Audit: Self Service Software256

5.2 Contract Close-Out: Self Service Software258

5.3 Project or Phase Close-Out: Self Service Software260

5.4 Lessons Learned: Self Service Software262

Index264