Читать книгу Self Service Software A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9
ОглавлениеCRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. When are costs are incurred?
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2. What is your Self service software quality cost segregation study?
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3. Does management have the right priorities among projects?
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4. Have you included everything in your Self service software cost models?
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5. Are indirect costs charged to the Self service software program?
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6. What is the root cause(s) of the problem?
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7. How do you measure variability?
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8. Did you tackle the cause or the symptom?
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9. Do you effectively measure and reward individual and team performance?
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10. Are you able to realize any cost savings?
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11. What measurements are being captured?
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12. Which costs should be taken into account?
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13. Are the measurements objective?
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14. How do you measure success?
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15. At what cost?
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16. What is your decision requirements diagram?
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17. What can be used to verify compliance?
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18. What harm might be caused?
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19. Does a Self service software quantification method exist?
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20. What is the cost of rework?
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21. What are the operational costs after Self service software deployment?
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22. Will Self service software have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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23. What are the costs of reform?
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24. When a disaster occurs, who gets priority?
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25. What would be a real cause for concern?
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26. What are your primary costs, revenues, assets?
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27. Was a business case (cost/benefit) developed?
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28. How can you manage cost down?
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29. Are supply costs steady or fluctuating?
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30. How do you control the overall costs of your work processes?
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31. What do people want to verify?
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32. What tests verify requirements?
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33. How will you measure your Self service software effectiveness?
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34. How do you verify performance?
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35. How long to keep data and how to manage retention costs?
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36. How are costs allocated?
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37. Where can you go to verify the info?
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38. What does your operating model cost?
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39. How do you verify your resources?
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40. Does the Self service software task fit the client’s priorities?
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41. Are you aware of what could cause a problem?
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42. What evidence is there and what is measured?
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43. How are measurements made?
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44. What details are required of the Self service software cost structure?
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45. What are the strategic priorities for this year?
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46. What happens if cost savings do not materialize?
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47. Are actual costs in line with budgeted costs?
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48. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Self service software services/products?
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49. How do your measurements capture actionable Self service software information for use in exceeding your customers expectations and securing your customers engagement?
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50. What are the current costs of the Self service software process?
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51. What are you verifying?
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52. How to cause the change?
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53. What does losing customers cost your organization?
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54. What are the Self service software key cost drivers?
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55. How do you prevent mis-estimating cost?
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56. What causes mismanagement?
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57. What are the uncertainties surrounding estimates of impact?
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58. How will your organization measure success?
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59. How will you measure success?
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60. How is performance measured?
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61. Is the cost worth the Self service software effort ?
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62. How will costs be allocated?
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63. Are you taking your company in the direction of better and revenue or cheaper and cost?
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64. What disadvantage does this cause for the user?
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65. Who pays the cost?
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66. Are Self service software vulnerabilities categorized and prioritized?
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67. What causes innovation to fail or succeed in your organization?
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68. How can you measure Self service software in a systematic way?
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69. What is the total cost related to deploying Self service software, including any consulting or professional services?
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70. How do you verify if Self service software is built right?
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71. Where is it measured?
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72. What are your key Self service software organizational performance measures, including key short and longer-term financial measures?
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73. What would it cost to replace your technology?
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74. Are the units of measure consistent?
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75. How do you verify and develop ideas and innovations?
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76. How will effects be measured?
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77. What do you measure and why?
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78. How will measures be used to manage and adapt?
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79. Do you have any cost Self service software limitation requirements?
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80. What causes extra work or rework?
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81. Are the Self service software benefits worth its costs?
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82. What are your customers expectations and measures?
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83. What causes investor action?
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84. How can you measure the performance?
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85. What are allowable costs?
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86. What could cause you to change course?
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87. What are the Self service software investment costs?
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88. How do you verify the Self service software requirements quality?
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89. Do the benefits outweigh the costs?
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90. What does a Test Case verify?
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91. What is the cause of any Self service software gaps?
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92. How can a Self service software test verify your ideas or assumptions?
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93. How do you aggregate measures across priorities?
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94. Among the Self service software product and service cost to be estimated, which is considered hardest to estimate?
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95. Do you verify that corrective actions were taken?
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96. How do you quantify and qualify impacts?
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97. How do you verify the authenticity of the data and information used?
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98. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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99. What are the costs?
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100. How sensitive must the Self service software strategy be to cost?
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101. What are the costs of delaying Self service software action?
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102. How is progress measured?
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103. When should you bother with diagrams?
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104. What methods are feasible and acceptable to estimate the impact of reforms?
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105. Are there measurements based on task performance?
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106. How do you verify and validate the Self service software data?
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107. What is the Self service software business impact?
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108. How is the value delivered by Self service software being measured?
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109. Is there an opportunity to verify requirements?
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110. What measurements are possible, practicable and meaningful?
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111. What are your operating costs?
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112. What are hidden Self service software quality costs?
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113. How do you measure efficient delivery of Self service software services?
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114. Which Self service software impacts are significant?
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115. How can you reduce costs?
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116. What potential environmental factors impact the Self service software effort?
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117. Is the solution cost-effective?
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118. Do you have a flow diagram of what happens?
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119. What drives O&M cost?
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120. How do you measure lifecycle phases?
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121. Are there competing Self service software priorities?
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122. Has a cost center been established?
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123. What is the total fixed cost?
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124. Who should receive measurement reports?
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125. Which measures and indicators matter?
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126. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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127. What are the estimated costs of proposed changes?
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128. Where is the cost?
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129. What users will be impacted?
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130. How will success or failure be measured?
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131. What could cause delays in the schedule?
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132. What are the types and number of measures to use?
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