Читать книгу Service Assurance Agent A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6
ОглавлениеTable of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Service Assurance Agent
Scorecard Example12
Service Assurance Agent
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:58
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:103
Service Assurance Agent and Managing Projects, Criteria for Project Managers:128
1.0 Initiating Process Group: Service Assurance Agent129
1.1 Project Charter: Service Assurance Agent131
1.2 Stakeholder Register: Service Assurance Agent133
1.3 Stakeholder Analysis Matrix: Service Assurance Agent134
2.0 Planning Process Group: Service Assurance Agent136
2.1 Project Management Plan: Service Assurance Agent138
2.2 Scope Management Plan: Service Assurance Agent140
2.3 Requirements Management Plan: Service Assurance Agent142
2.4 Requirements Documentation: Service Assurance Agent144
2.5 Requirements Traceability Matrix: Service Assurance Agent146
2.6 Project Scope Statement: Service Assurance Agent148
2.7 Assumption and Constraint Log: Service Assurance Agent151
2.8 Work Breakdown Structure: Service Assurance Agent153
2.9 WBS Dictionary: Service Assurance Agent155
2.10 Schedule Management Plan: Service Assurance Agent158
2.11 Activity List: Service Assurance Agent160
2.12 Activity Attributes: Service Assurance Agent162
2.13 Milestone List: Service Assurance Agent164
2.14 Network Diagram: Service Assurance Agent166
2.15 Activity Resource Requirements: Service Assurance Agent168
2.16 Resource Breakdown Structure: Service Assurance Agent169
2.17 Activity Duration Estimates: Service Assurance Agent171
2.18 Duration Estimating Worksheet: Service Assurance Agent174
2.19 Project Schedule: Service Assurance Agent176
2.20 Cost Management Plan: Service Assurance Agent178
2.21 Activity Cost Estimates: Service Assurance Agent180
2.22 Cost Estimating Worksheet: Service Assurance Agent182
2.23 Cost Baseline: Service Assurance Agent184
2.24 Quality Management Plan: Service Assurance Agent186
2.25 Quality Metrics: Service Assurance Agent188
2.26 Process Improvement Plan: Service Assurance Agent190
2.27 Responsibility Assignment Matrix: Service Assurance Agent192
2.28 Roles and Responsibilities: Service Assurance Agent194
2.29 Human Resource Management Plan: Service Assurance Agent196
2.30 Communications Management Plan: Service Assurance Agent198
2.31 Risk Management Plan: Service Assurance Agent200
2.32 Risk Register: Service Assurance Agent202
2.33 Probability and Impact Assessment: Service Assurance Agent204
2.34 Probability and Impact Matrix: Service Assurance Agent206
2.35 Risk Data Sheet: Service Assurance Agent208
2.36 Procurement Management Plan: Service Assurance Agent210
2.37 Source Selection Criteria: Service Assurance Agent212
2.38 Stakeholder Management Plan: Service Assurance Agent214
2.39 Change Management Plan: Service Assurance Agent216
3.0 Executing Process Group: Service Assurance Agent218
3.1 Team Member Status Report: Service Assurance Agent220
3.2 Change Request: Service Assurance Agent222
3.3 Change Log: Service Assurance Agent224
3.4 Decision Log: Service Assurance Agent226
3.5 Quality Audit: Service Assurance Agent228
3.6 Team Directory: Service Assurance Agent230
3.7 Team Operating Agreement: Service Assurance Agent232
3.8 Team Performance Assessment: Service Assurance Agent234
3.9 Team Member Performance Assessment: Service Assurance Agent237
3.10 Issue Log: Service Assurance Agent239
4.0 Monitoring and Controlling Process Group: Service Assurance Agent241
4.1 Project Performance Report: Service Assurance Agent243
4.2 Variance Analysis: Service Assurance Agent245
4.3 Earned Value Status: Service Assurance Agent247
4.4 Risk Audit: Service Assurance Agent249
4.5 Contractor Status Report: Service Assurance Agent251
4.6 Formal Acceptance: Service Assurance Agent253
5.0 Closing Process Group: Service Assurance Agent255
5.1 Procurement Audit: Service Assurance Agent257
5.2 Contract Close-Out: Service Assurance Agent260
5.3 Project or Phase Close-Out: Service Assurance Agent262
5.4 Lessons Learned: Service Assurance Agent264
Index266
