Читать книгу Service Assurance Agent A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What vendors make products that address the Service Assurance Agent needs?
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2. Consider your own Service Assurance Agent project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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3. What is the problem or issue?
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4. What is the Service Assurance Agent problem definition? What do you need to resolve?
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5. Do you need to avoid or amend any Service Assurance Agent activities?
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6. How do you recognize an Service Assurance Agent objection?
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7. Will new equipment/products be required to facilitate Service Assurance Agent delivery, for example is new software needed?
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8. Are there any specific expectations or concerns about the Service Assurance Agent team, Service Assurance Agent itself?
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9. What does Service Assurance Agent success mean to the stakeholders?
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10. How do you recognize an objection?
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11. Is the need for organizational change recognized?
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12. What are the stakeholder objectives to be achieved with Service Assurance Agent?
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13. Who needs to know?
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14. Will Service Assurance Agent deliverables need to be tested and, if so, by whom?
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15. What are the clients issues and concerns?
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16. How does it fit into your organizational needs and tasks?
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17. Think about the people you identified for your Service Assurance Agent project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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18. Are there regulatory / compliance issues?
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19. Who should resolve the Service Assurance Agent issues?
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20. What is the problem and/or vulnerability?
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21. Are there recognized Service Assurance Agent problems?
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22. What creative shifts do you need to take?
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23. How do you take a forward-looking perspective in identifying Service Assurance Agent research related to market response and models?
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24. To what extent would your organization benefit from being recognized as a award recipient?
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25. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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26. What information do users need?
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27. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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28. How are you going to measure success?
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29. Are there any revenue recognition issues?
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30. Do you know what you need to know about Service Assurance Agent?
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31. What extra resources will you need?
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32. Why is this needed?
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33. How do you identify subcontractor relationships?
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34. What tools and technologies are needed for a custom Service Assurance Agent project?
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35. Which needs are not included or involved?
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36. What training and capacity building actions are needed to implement proposed reforms?
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37. Do you need different information or graphics?
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38. Is the quality assurance team identified?
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39. Did you miss any major Service Assurance Agent issues?
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40. What Service Assurance Agent capabilities do you need?
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41. What are your needs in relation to Service Assurance Agent skills, labor, equipment, and markets?
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42. What Service Assurance Agent coordination do you need?
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43. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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44. Who are your key stakeholders who need to sign off?
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45. How much are sponsors, customers, partners, stakeholders involved in Service Assurance Agent? In other words, what are the risks, if Service Assurance Agent does not deliver successfully?
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46. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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47. Does the problem have ethical dimensions?
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48. What Service Assurance Agent problem should be solved?
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49. Where is training needed?
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50. What are the timeframes required to resolve each of the issues/problems?
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51. How are the Service Assurance Agent’s objectives aligned to the group’s overall stakeholder strategy?
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52. Are problem definition and motivation clearly presented?
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53. What is the smallest subset of the problem you can usefully solve?
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54. How are training requirements identified?
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55. What resources or support might you need?
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56. Whom do you really need or want to serve?
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57. What else needs to be measured?
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58. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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59. What needs to stay?
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60. Who needs budgets?
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61. Does Service Assurance Agent create potential expectations in other areas that need to be recognized and considered?
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62. Would you recognize a threat from the inside?
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63. What activities does the governance board need to consider?
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64. What do employees need in the short term?
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65. What are the minority interests and what amount of minority interests can be recognized?
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66. What problems are you facing and how do you consider Service Assurance Agent will circumvent those obstacles?
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67. Are employees recognized for desired behaviors?
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68. Are controls defined to recognize and contain problems?
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69. Who needs to know about Service Assurance Agent?
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70. Are there Service Assurance Agent problems defined?
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71. Are losses recognized in a timely manner?
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72. Have you identified your Service Assurance Agent key performance indicators?
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73. What are the Service Assurance Agent resources needed?
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74. Who defines the rules in relation to any given issue?
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75. Do you recognize Service Assurance Agent achievements?
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76. Why the need?
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77. Is it needed?
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78. Will a response program recognize when a crisis occurs and provide some level of response?
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79. Who else hopes to benefit from it?
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80. What are the expected benefits of Service Assurance Agent to the stakeholder?
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81. To what extent does each concerned units management team recognize Service Assurance Agent as an effective investment?
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82. When a Service Assurance Agent manager recognizes a problem, what options are available?
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83. What is the extent or complexity of the Service Assurance Agent problem?
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84. What would happen if Service Assurance Agent weren’t done?
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85. Where do you need to exercise leadership?
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86. How do you assess your Service Assurance Agent workforce capability and capacity needs, including skills, competencies, and staffing levels?
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87. What is the recognized need?
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88. As a sponsor, customer or management, how important is it to meet goals, objectives?
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89. Which information does the Service Assurance Agent business case need to include?
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90. What situation(s) led to this Service Assurance Agent Self Assessment?
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91. How many trainings, in total, are needed?
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92. What do you need to start doing?
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93. What prevents you from making the changes you know will make you a more effective Service Assurance Agent leader?
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94. Can management personnel recognize the monetary benefit of Service Assurance Agent?
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95. How do you identify the kinds of information that you will need?
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96. How can auditing be a preventative security measure?
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97. Who needs what information?
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98. Which issues are too important to ignore?
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99. What should be considered when identifying available resources, constraints, and deadlines?
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100. For your Service Assurance Agent project, identify and describe the business environment, is there more than one layer to the business environment?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Service Assurance Agent Index at the beginning of the Self-Assessment.
