Читать книгу Service Assurance Agent A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9
ОглавлениеCRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What drives O&M cost?
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2. What can be used to verify compliance?
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3. How will your organization measure success?
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4. How can you measure the performance?
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5. Which measures and indicators matter?
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6. How sensitive must the Service Assurance Agent strategy be to cost?
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7. Do the benefits outweigh the costs?
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8. How do you measure efficient delivery of Service Assurance Agent services?
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9. Where can you go to verify the info?
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10. How will success or failure be measured?
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11. What are your key Service Assurance Agent organizational performance measures, including key short and longer-term financial measures?
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12. Why do the measurements/indicators matter?
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13. How do you verify and validate the Service Assurance Agent data?
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14. How will measures be used to manage and adapt?
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15. Have you included everything in your Service Assurance Agent cost models?
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16. What is your Service Assurance Agent quality cost segregation study?
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17. What is the cost of rework?
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18. Are missed Service Assurance Agent opportunities costing your organization money?
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19. What are you verifying?
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20. Where is it measured?
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21. How long to keep data and how to manage retention costs?
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22. Why do you expend time and effort to implement measurement, for whom?
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23. What is the root cause(s) of the problem?
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24. How do you verify your resources?
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25. How is the value delivered by Service Assurance Agent being measured?
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26. What does verifying compliance entail?
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27. What are the Service Assurance Agent key cost drivers?
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28. Do you have an issue in getting priority?
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29. Who is involved in verifying compliance?
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30. How do you measure success?
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31. Does a Service Assurance Agent quantification method exist?
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32. Are the measurements objective?
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33. How will you measure your Service Assurance Agent effectiveness?
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34. Did you tackle the cause or the symptom?
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35. Are you able to realize any cost savings?
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36. Are the units of measure consistent?
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37. How do you measure lifecycle phases?
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38. What is the total cost related to deploying Service Assurance Agent, including any consulting or professional services?
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39. What is the total fixed cost?
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40. How can you reduce costs?
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41. What are your customers expectations and measures?
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42. What could cause delays in the schedule?
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43. What are the costs?
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44. How do you measure variability?
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45. How can you manage cost down?
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46. What does losing customers cost your organization?
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47. Have design-to-cost goals been established?
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48. How do you prevent mis-estimating cost?
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49. What are hidden Service Assurance Agent quality costs?
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50. Does the Service Assurance Agent task fit the client’s priorities?
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51. What happens if cost savings do not materialize?
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52. What potential environmental factors impact the Service Assurance Agent effort?
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53. What users will be impacted?
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54. What causes innovation to fail or succeed in your organization?
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55. Has a cost center been established?
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56. What measurements are possible, practicable and meaningful?
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57. Who pays the cost?
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58. Are supply costs steady or fluctuating?
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59. Are actual costs in line with budgeted costs?
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60. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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61. How do you aggregate measures across priorities?
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62. Are indirect costs charged to the Service Assurance Agent program?
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63. What is your decision requirements diagram?
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64. How will effects be measured?
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65. At what cost?
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66. How do your measurements capture actionable Service Assurance Agent information for use in exceeding your customers expectations and securing your customers engagement?
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67. What could cause you to change course?
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68. How will you measure success?
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69. What are your operating costs?
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70. How much does it cost?
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71. What are the costs and benefits?
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72. Is the cost worth the Service Assurance Agent effort ?
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73. What are allowable costs?
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74. When are costs are incurred?
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75. What do you measure and why?
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76. How do you verify performance?
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77. What are the types and number of measures to use?
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78. What are the current costs of the Service Assurance Agent process?
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79. Will Service Assurance Agent have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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80. Which costs should be taken into account?
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81. Are Service Assurance Agent vulnerabilities categorized and prioritized?
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82. What does a Test Case verify?
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83. When should you bother with diagrams?
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84. Are there competing Service Assurance Agent priorities?
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85. How are measurements made?
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86. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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87. What are the estimated costs of proposed changes?
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88. When a disaster occurs, who gets priority?
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89. Was a business case (cost/benefit) developed?
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90. What are the costs of reform?
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91. What does your operating model cost?
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92. How to cause the change?
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93. What is the Service Assurance Agent business impact?
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94. Are you taking your company in the direction of better and revenue or cheaper and cost?
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95. Who should receive measurement reports?
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96. What are your primary costs, revenues, assets?
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97. How are costs allocated?
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98. What is an unallowable cost?
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99. How do you verify the authenticity of the data and information used?
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100. How do you verify and develop ideas and innovations?
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101. What details are required of the Service Assurance Agent cost structure?
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102. How can you reduce the costs of obtaining inputs?
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103. What are the strategic priorities for this year?
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104. What disadvantage does this cause for the user?
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105. What is measured? Why?
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106. What are the costs of delaying Service Assurance Agent action?
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107. How is progress measured?
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108. How do you verify the Service Assurance Agent requirements quality?
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109. How can you measure Service Assurance Agent in a systematic way?
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110. Is the solution cost-effective?
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111. How do you control the overall costs of your work processes?
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112. Are you aware of what could cause a problem?
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113. What would be a real cause for concern?
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114. How frequently do you track Service Assurance Agent measures?
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115. Do you verify that corrective actions were taken?
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116. Is there an opportunity to verify requirements?
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117. How do you verify if Service Assurance Agent is built right?
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118. What evidence is there and what is measured?
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119. Do you have any cost Service Assurance Agent limitation requirements?
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120. Are there measurements based on task performance?
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121. How can a Service Assurance Agent test verify your ideas or assumptions?
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122. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Service Assurance Agent services/products?
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123. Which Service Assurance Agent impacts are significant?
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124. What are the uncertainties surrounding estimates of impact?
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125. What relevant entities could be measured?
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126. Among the Service Assurance Agent product and service cost to be estimated, which is considered hardest to estimate?
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127. Do you have a flow diagram of what happens?
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128. What harm might be caused?
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129. Are there any easy-to-implement alternatives to Service Assurance Agent? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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130. How will costs be allocated?
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131. What are the operational costs after Service Assurance Agent deployment?
