Читать книгу Enterprise Process Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Enterprise Process Management

Scorecard Example13

Enterprise Process Management

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:28

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:58

CRITERION #5: IMPROVE:74

CRITERION #6: CONTROL:91

CRITERION #7: SUSTAIN:104

Enterprise Process Management and Managing Projects, Criteria for Project Managers:129

1.0 Initiating Process Group: Enterprise Process Management130

1.1 Project Charter: Enterprise Process Management132

1.2 Stakeholder Register: Enterprise Process Management134

1.3 Stakeholder Analysis Matrix: Enterprise Process Management135

2.0 Planning Process Group: Enterprise Process Management137

2.1 Project Management Plan: Enterprise Process Management140

2.2 Scope Management Plan: Enterprise Process Management142

2.3 Requirements Management Plan: Enterprise Process Management144

2.4 Requirements Documentation: Enterprise Process Management146

2.5 Requirements Traceability Matrix: Enterprise Process Management148

2.6 Project Scope Statement: Enterprise Process Management150

2.7 Assumption and Constraint Log: Enterprise Process Management153

2.8 Work Breakdown Structure: Enterprise Process Management155

2.9 WBS Dictionary: Enterprise Process Management157

2.10 Schedule Management Plan: Enterprise Process Management159

2.11 Activity List: Enterprise Process Management161

2.12 Activity Attributes: Enterprise Process Management163

2.13 Milestone List: Enterprise Process Management165

2.14 Network Diagram: Enterprise Process Management167

2.15 Activity Resource Requirements: Enterprise Process Management169

2.16 Resource Breakdown Structure: Enterprise Process Management171

2.17 Activity Duration Estimates: Enterprise Process Management173

2.18 Duration Estimating Worksheet: Enterprise Process Management175

2.19 Project Schedule: Enterprise Process Management177

2.20 Cost Management Plan: Enterprise Process Management179

2.21 Activity Cost Estimates: Enterprise Process Management181

2.22 Cost Estimating Worksheet: Enterprise Process Management183

2.23 Cost Baseline: Enterprise Process Management185

2.24 Quality Management Plan: Enterprise Process Management187

2.25 Quality Metrics: Enterprise Process Management189

2.26 Process Improvement Plan: Enterprise Process Management191

2.27 Responsibility Assignment Matrix: Enterprise Process Management193

2.28 Roles and Responsibilities: Enterprise Process Management195

2.29 Human Resource Management Plan: Enterprise Process Management197

2.30 Communications Management Plan: Enterprise Process Management199

2.31 Risk Management Plan: Enterprise Process Management201

2.32 Risk Register: Enterprise Process Management203

2.33 Probability and Impact Assessment: Enterprise Process Management205

2.34 Probability and Impact Matrix: Enterprise Process Management207

2.35 Risk Data Sheet: Enterprise Process Management209

2.36 Procurement Management Plan: Enterprise Process Management211

2.37 Source Selection Criteria: Enterprise Process Management213

2.38 Stakeholder Management Plan: Enterprise Process Management215

2.39 Change Management Plan: Enterprise Process Management217

3.0 Executing Process Group: Enterprise Process Management219

3.1 Team Member Status Report: Enterprise Process Management221

3.2 Change Request: Enterprise Process Management223

3.3 Change Log: Enterprise Process Management225

3.4 Decision Log: Enterprise Process Management227

3.5 Quality Audit: Enterprise Process Management229

3.6 Team Directory: Enterprise Process Management232

3.7 Team Operating Agreement: Enterprise Process Management234

3.8 Team Performance Assessment: Enterprise Process Management236

3.9 Team Member Performance Assessment: Enterprise Process Management238

3.10 Issue Log: Enterprise Process Management240

4.0 Monitoring and Controlling Process Group: Enterprise Process Management242

4.1 Project Performance Report: Enterprise Process Management244

4.2 Variance Analysis: Enterprise Process Management246

4.3 Earned Value Status: Enterprise Process Management248

4.4 Risk Audit: Enterprise Process Management250

4.5 Contractor Status Report: Enterprise Process Management252

4.6 Formal Acceptance: Enterprise Process Management254

5.0 Closing Process Group: Enterprise Process Management256

5.1 Procurement Audit: Enterprise Process Management258

5.2 Contract Close-Out: Enterprise Process Management261

5.3 Project or Phase Close-Out: Enterprise Process Management263

5.4 Lessons Learned: Enterprise Process Management265

Index267