Читать книгу Enterprise Process Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What is out-of-scope initially?
<--- Score
2. How can the value of Enterprise process management be defined?
<--- Score
3. How often are the team meetings?
<--- Score
4. What sort of initial information to gather?
<--- Score
5. What sources do you use to gather information for a Enterprise process management study?
<--- Score
6. Has a team charter been developed and communicated?
<--- Score
7. Is the Enterprise process management scope complete and appropriately sized?
<--- Score
8. Are all requirements met?
<--- Score
9. Are the Enterprise process management requirements testable?
<--- Score
10. What critical content must be communicated – who, what, when, where, and how?
<--- Score
11. What defines best in class?
<--- Score
12. How do you hand over Enterprise process management context?
<--- Score
13. What are the core elements of the Enterprise process management business case?
<--- Score
14. Is Enterprise process management currently on schedule according to the plan?
<--- Score
15. How is the team tracking and documenting its work?
<--- Score
16. Who is gathering information?
<--- Score
17. What is the scope of Enterprise process management?
<--- Score
18. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
19. Are audit criteria, scope, frequency and methods defined?
<--- Score
20. How did the Enterprise process management manager receive input to the development of a Enterprise process management improvement plan and the estimated completion dates/times of each activity?
<--- Score
21. Is the work to date meeting requirements?
<--- Score
22. What Enterprise process management requirements should be gathered?
<--- Score
23. How do you keep key subject matter experts in the loop?
<--- Score
24. What are the Enterprise process management tasks and definitions?
<--- Score
25. What key stakeholder process output measure(s) does Enterprise process management leverage and how?
<--- Score
26. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
27. Is there any additional Enterprise process management definition of success?
<--- Score
28. What information should you gather?
<--- Score
29. If substitutes have been appointed, have they been briefed on the Enterprise process management goals and received regular communications as to the progress to date?
<--- Score
30. What scope do you want your strategy to cover?
<--- Score
31. Who are the Enterprise process management improvement team members, including Management Leads and Coaches?
<--- Score
32. What are the tasks and definitions?
<--- Score
33. Have all basic functions of Enterprise process management been defined?
<--- Score
34. What are the compelling stakeholder reasons for embarking on Enterprise process management?
<--- Score
35. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
36. How do you manage scope?
<--- Score
37. What is in the scope and what is not in scope?
<--- Score
38. What customer feedback methods were used to solicit their input?
<--- Score
39. Is Enterprise process management linked to key stakeholder goals and objectives?
<--- Score
40. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
41. How would you define Enterprise process management leadership?
<--- Score
42. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
<--- Score
43. What is the scope?
<--- Score
44. Are resources adequate for the scope?
<--- Score
45. What is the scope of the Enterprise process management work?
<--- Score
46. Are required metrics defined, what are they?
<--- Score
47. What gets examined?
<--- Score
48. How will the Enterprise process management team and the group measure complete success of Enterprise process management?
<--- Score
49. Has the Enterprise process management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
50. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
51. What scope to assess?
<--- Score
52. What baselines are required to be defined and managed?
<--- Score
53. How does the Enterprise process management manager ensure against scope creep?
<--- Score
54. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
55. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
56. How do you gather Enterprise process management requirements?
<--- Score
57. Have all of the relationships been defined properly?
<--- Score
58. Is there a critical path to deliver Enterprise process management results?
<--- Score
59. What is the scope of the Enterprise process management effort?
<--- Score
60. Do you have organizational privacy requirements?
<--- Score
61. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
62. What Enterprise process management services do you require?
<--- Score
63. Where can you gather more information?
<--- Score
64. What are the dynamics of the communication plan?
<--- Score
65. Has/have the customer(s) been identified?
<--- Score
66. Who approved the Enterprise process management scope?
<--- Score
67. Has the direction changed at all during the course of Enterprise process management? If so, when did it change and why?
<--- Score
68. Have specific policy objectives been defined?
<--- Score
69. What is the worst case scenario?
<--- Score
70. Is the scope of Enterprise process management defined?
<--- Score
71. What would be the goal or target for a Enterprise process management’s improvement team?
<--- Score
72. What are the rough order estimates on cost savings/opportunities that Enterprise process management brings?
<--- Score
73. Are task requirements clearly defined?
<--- Score
74. What is the context?
<--- Score
75. Is special Enterprise process management user knowledge required?
<--- Score
76. Is Enterprise process management required?
<--- Score
77. What constraints exist that might impact the team?
<--- Score
78. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
79. When is the estimated completion date?
<--- Score
80. Are accountability and ownership for Enterprise process management clearly defined?
<--- Score
81. Are approval levels defined for contracts and supplements to contracts?
<--- Score
82. What was the context?
<--- Score
83. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
84. Do you all define Enterprise process management in the same way?
<--- Score
85. How do you gather requirements?
<--- Score
86. What knowledge or experience is required?
<--- Score
87. How do you manage unclear Enterprise process management requirements?
<--- Score
88. What is in scope?
<--- Score
89. Is there a clear Enterprise process management case definition?
<--- Score
90. How have you defined all Enterprise process management requirements first?
<--- Score
91. Does the scope remain the same?
<--- Score
92. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
93. Will a Enterprise process management production readiness review be required?
<--- Score
94. The political context: who holds power?
<--- Score
95. Who is gathering Enterprise process management information?
<--- Score
96. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
97. What are (control) requirements for Enterprise process management Information?
<--- Score
98. How do you gather the stories?
<--- Score
99. Has your scope been defined?
<--- Score
100. Do you have a Enterprise process management success story or case study ready to tell and share?
<--- Score
101. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
102. What is the definition of success?
<--- Score
103. Are roles and responsibilities formally defined?
<--- Score
104. When is/was the Enterprise process management start date?
<--- Score
105. What are the record-keeping requirements of Enterprise process management activities?
<--- Score
106. Are there different segments of customers?
<--- Score
107. What information do you gather?
<--- Score
108. What intelligence can you gather?
<--- Score
109. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
110. Why are you doing Enterprise process management and what is the scope?
<--- Score
111. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
112. How do you catch Enterprise process management definition inconsistencies?
<--- Score
113. Is the Enterprise process management scope manageable?
<--- Score
114. How do you build the right business case?
<--- Score
115. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
116. What is the definition of Enterprise process management excellence?
<--- Score
117. Is scope creep really all bad news?
<--- Score
118. How are consistent Enterprise process management definitions important?
<--- Score
119. What are the Enterprise process management use cases?
<--- Score
120. What are the requirements for audit information?
<--- Score
121. How do you think the partners involved in Enterprise process management would have defined success?
<--- Score
122. Does the team have regular meetings?
<--- Score
123. How will variation in the actual durations of each activity be dealt with to ensure that the expected Enterprise process management results are met?
<--- Score
124. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
<--- Score
125. How and when will the baselines be defined?
<--- Score
126. Scope of sensitive information?
<--- Score
127. Are there any constraints known that bear on the ability to perform Enterprise process management work? How is the team addressing them?
<--- Score
128. What happens if Enterprise process management’s scope changes?
<--- Score
129. Has a Enterprise process management requirement not been met?
<--- Score
130. Are the Enterprise process management requirements complete?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Enterprise process management Index at the beginning of the Self-Assessment.
