Читать книгу Healthcare Services A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Is the need for organizational change recognized?

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2. What problems are you facing and how do you consider Healthcare services will circumvent those obstacles?

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3. What creative shifts do you need to take?

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4. As a sponsor, customer or management, how important is it to meet goals, objectives?

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5. What do employees need in the short term?

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6. How does it fit into your organizational needs and tasks?

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7. Do you need to avoid or amend any Healthcare services activities?

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8. Is it needed?

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9. What else needs to be measured?

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10. Will a response program recognize when a crisis occurs and provide some level of response?

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11. How are the Healthcare services’s objectives aligned to the group’s overall stakeholder strategy?

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12. Think about the people you identified for your Healthcare services project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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13. To what extent would your organization benefit from being recognized as a award recipient?

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14. Are employees recognized for desired behaviors?

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15. How do you identify the kinds of information that you will need?

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16. What are the Healthcare services resources needed?

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17. Who needs to know about Healthcare services?

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18. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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19. What vendors make products that address the Healthcare services needs?

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20. Which needs are not included or involved?

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21. Do you have/need 24-hour access to key personnel?

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22. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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23. How do healthcare services differ from other services in terms of organizational legitimacy issues?

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24. What Healthcare services problem should be solved?

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25. What does Healthcare services success mean to the stakeholders?

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26. Will new equipment/products be required to facilitate Healthcare services delivery, for example is new software needed?

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27. Why is this needed?

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28. What are the timeframes required to resolve each of the issues/problems?

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29. Are problem definition and motivation clearly presented?

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30. Does your organization need more Healthcare services education?

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31. What prevents you from making the changes you know will make you a more effective Healthcare services leader?

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32. How do you identify subcontractor relationships?

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33. What tools and technologies are needed for a custom Healthcare services project?

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34. What is the extent or complexity of the Healthcare services problem?

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35. What should be considered when identifying available resources, constraints, and deadlines?

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36. Who defines the rules in relation to any given issue?

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37. Do you need different information or graphics?

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38. Is the quality assurance team identified?

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39. How can auditing be a preventative security measure?

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40. What extra resources will you need?

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41. Who are your key stakeholders who need to sign off?

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42. What Healthcare services coordination do you need?

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43. What are the clients issues and concerns?

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44. What is the smallest subset of the problem you can usefully solve?

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45. How do you take a forward-looking perspective in identifying Healthcare services research related to market response and models?

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46. What training and capacity building actions are needed to implement proposed reforms?

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47. Will Healthcare services deliverables need to be tested and, if so, by whom?

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48. What are the minority interests and what amount of minority interests can be recognized?

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49. Where do you need to exercise leadership?

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50. Can management personnel recognize the monetary benefit of Healthcare services?

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51. How much are sponsors, customers, partners, stakeholders involved in Healthcare services? In other words, what are the risks, if Healthcare services does not deliver successfully?

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52. What Healthcare services events should you attend?

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53. How are training requirements identified?

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54. What is the problem or issue?

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55. What needs to stay?

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56. Which information does the Healthcare services business case need to include?

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57. What do you need to start doing?

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58. For your Healthcare services project, identify and describe the business environment, is there more than one layer to the business environment?

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59. To what extent does each concerned units management team recognize Healthcare services as an effective investment?

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60. What information do users need?

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61. Who needs budgets?

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62. Are there Healthcare services problems defined?

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63. Are there regulatory / compliance issues?

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64. What situation(s) led to this Healthcare services Self Assessment?

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65. Whom do you really need or want to serve?

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66. When a Healthcare services manager recognizes a problem, what options are available?

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67. Will it solve real problems?

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68. Are losses recognized in a timely manner?

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69. What Healthcare services capabilities do you need?

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70. Consider your own Healthcare services project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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71. How are you going to measure success?

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72. Who needs to know?

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73. Who should resolve the Healthcare services issues?

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74. Are controls defined to recognize and contain problems?

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75. Who needs what information?

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76. Would you recognize a threat from the inside?

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77. Have you identified your Healthcare services key performance indicators?

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78. What are the stakeholder objectives to be achieved with Healthcare services?

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79. How do you recognize an Healthcare services objection?

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80. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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81. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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82. Where is training needed?

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83. Do you need help in getting healthcare services?

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84. How do you assess your Healthcare services workforce capability and capacity needs, including skills, competencies, and staffing levels?

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85. What activities does the governance board need to consider?

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86. Did you miss any major Healthcare services issues?

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87. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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88. What are the expected benefits of Healthcare services to the stakeholder?

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89. How many trainings, in total, are needed?

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90. Who else hopes to benefit from it?

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91. Which issues are too important to ignore?

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92. What needs to be done?

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93. Are there any specific expectations or concerns about the Healthcare services team, Healthcare services itself?

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94. What resources or support might you need?

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95. What would happen if Healthcare services weren’t done?

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96. Does the problem have ethical dimensions?

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97. How do you recognize an objection?

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98. What is the problem and/or vulnerability?

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99. What is the recognized need?

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100. Are there recognized Healthcare services problems?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Healthcare services Index at the beginning of the Self-Assessment.