Читать книгу Human Services Center A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9
ОглавлениеCRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How is progress measured?
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2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Human Services Center services/products?
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3. Has a cost center been established?
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4. Did you tackle the cause or the symptom?
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5. What are hidden Human Services Center quality costs?
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6. What does your operating model cost?
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7. What is an unallowable cost?
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8. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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9. How will costs be allocated?
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10. What methods are feasible and acceptable to estimate the impact of reforms?
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11. Which measures and indicators matter?
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12. What are the estimated costs of proposed changes?
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13. What causes extra work or rework?
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14. What causes mismanagement?
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15. What do you measure and why?
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16. Who should receive measurement reports?
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17. Are Human Services Center vulnerabilities categorized and prioritized?
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18. Do you effectively measure and reward individual and team performance?
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19. What potential environmental factors impact the Human Services Center effort?
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20. How long to keep data and how to manage retention costs?
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21. What are the Human Services Center investment costs?
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22. What users will be impacted?
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23. What drives O&M cost?
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24. Where is the cost?
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25. How will you measure success?
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26. How do you measure variability?
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27. What do people want to verify?
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28. Is the cost worth the Human Services Center effort ?
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29. When should you bother with diagrams?
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30. What are the types and number of measures to use?
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31. How do you measure efficient delivery of Human Services Center services?
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32. What is the Human Services Center business impact?
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33. Are you able to realize any cost savings?
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34. How is the value delivered by Human Services Center being measured?
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35. Does management have the right priorities among projects?
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36. What are your key Human Services Center organizational performance measures, including key short and longer-term financial measures?
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37. Was a business case (cost/benefit) developed?
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38. Are the units of measure consistent?
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39. What are the strategic priorities for this year?
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40. Do the benefits outweigh the costs?
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41. Which costs should be taken into account?
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42. What are the costs?
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43. How do you measure success?
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44. What are the uncertainties surrounding estimates of impact?
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45. Is there an opportunity to verify requirements?
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46. How do you verify your resources?
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47. How do you verify if Human Services Center is built right?
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48. How do you quantify and qualify impacts?
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49. What tests verify requirements?
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50. What relevant entities could be measured?
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51. How are measurements made?
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52. Among the Human Services Center product and service cost to be estimated, which is considered hardest to estimate?
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53. Are actual costs in line with budgeted costs?
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54. How do you verify the authenticity of the data and information used?
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55. What can be used to verify compliance?
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56. How can you reduce costs?
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57. What are you verifying?
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58. Have you included everything in your Human Services Center cost models?
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59. Who is involved in verifying compliance?
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60. Are you taking your company in the direction of better and revenue or cheaper and cost?
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61. What are the costs of reform?
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62. Are supply costs steady or fluctuating?
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63. When are costs are incurred?
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64. What is your Human Services Center quality cost segregation study?
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65. What measurements are being captured?
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66. What does a Test Case verify?
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67. Are the Human Services Center benefits worth its costs?
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68. Where can you go to verify the info?
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69. What evidence is there and what is measured?
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70. Will Human Services Center have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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71. Are indirect costs charged to the Human Services Center program?
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72. What are allowable costs?
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73. How do you control the overall costs of your work processes?
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74. Do you have a flow diagram of what happens?
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75. Does a Human Services Center quantification method exist?
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76. What is measured? Why?
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77. How sensitive must the Human Services Center strategy be to cost?
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78. Do you have an issue in getting priority?
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79. How can you measure the performance?
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80. What details are required of the Human Services Center cost structure?
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81. Have design-to-cost goals been established?
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82. How can you reduce the costs of obtaining inputs?
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83. Which Human Services Center impacts are significant?
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84. Are missed Human Services Center opportunities costing your organization money?
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85. Are there any easy-to-implement alternatives to Human Services Center? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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86. What are the Human Services Center key cost drivers?
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87. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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88. What disadvantage does this cause for the user?
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89. How are costs allocated?
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90. Why do you expend time and effort to implement measurement, for whom?
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91. Is the solution cost-effective?
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92. How do your measurements capture actionable Human Services Center information for use in exceeding your customers expectations and securing your customers engagement?
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93. How can a Human Services Center test verify your ideas or assumptions?
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94. How do you aggregate measures across priorities?
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95. What are the costs of delaying Human Services Center action?
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96. What are your operating costs?
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97. What is the root cause(s) of the problem?
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98. How is performance measured?
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99. What causes investor action?
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100. Are there competing Human Services Center priorities?
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101. What are your customers expectations and measures?
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102. How will measures be used to manage and adapt?
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103. At what cost?
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104. Do you have any cost Human Services Center limitation requirements?
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105. What is the total fixed cost?
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106. Does the Human Services Center task fit the client’s priorities?
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107. What could cause delays in the schedule?
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108. How do you prevent mis-estimating cost?
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109. How will effects be measured?
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110. Where is it measured?
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111. What would it cost to replace your technology?
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112. Who pays the cost?
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113. What causes innovation to fail or succeed in your organization?
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114. What does losing customers cost your organization?
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115. What could cause you to change course?
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116. What is the total cost related to deploying Human Services Center, including any consulting or professional services?
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117. What would be a real cause for concern?
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118. Are you aware of what could cause a problem?
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119. What are your primary costs, revenues, assets?
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120. How can you measure Human Services Center in a systematic way?
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121. When a disaster occurs, who gets priority?
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122. How do you verify and develop ideas and innovations?
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123. How do you verify the Human Services Center requirements quality?
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124. How will success or failure be measured?
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125. What are the current costs of the Human Services Center process?
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126. What measurements are possible, practicable and meaningful?
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127. How much does it cost?
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128. What is the cost of rework?
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129. What is the cause of any Human Services Center gaps?
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130. Do you verify that corrective actions were taken?
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131. What are the costs and benefits?
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