Читать книгу Critical Process Parameters A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8

CRITERION #2: DEFINE:

INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Are there any constraints known that bear on the ability to perform Critical Process Parameters work? How is the team addressing them?

<--- Score

2. Has a project plan, Gantt chart, or similar been developed/completed?

<--- Score

3. What system do you use for gathering Critical Process Parameters information?

<--- Score

4. How and when will the baselines be defined?

<--- Score

5. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

<--- Score

6. What sort of initial information to gather?

<--- Score

7. What is out-of-scope initially?

<--- Score

8. Are approval levels defined for contracts and supplements to contracts?

<--- Score

9. Is there a critical path to deliver Critical Process Parameters results?

<--- Score

10. Have all of the relationships been defined properly?

<--- Score

11. How is the team tracking and documenting its work?

<--- Score

12. What is in the scope and what is not in scope?

<--- Score

13. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

<--- Score

14. What are the record-keeping requirements of Critical Process Parameters activities?

<--- Score

15. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

<--- Score

16. What is the definition of success?

<--- Score

17. Who approved the Critical Process Parameters scope?

<--- Score

18. When are meeting minutes sent out? Who is on the distribution list?

<--- Score

19. What are (control) requirements for Critical Process Parameters Information?

<--- Score

20. What is the scope of the Critical Process Parameters work?

<--- Score

21. Who is gathering information?

<--- Score

22. Who defines (or who defined) the rules and roles?

<--- Score

23. What Critical Process Parameters requirements should be gathered?

<--- Score

24. Has the direction changed at all during the course of Critical Process Parameters? If so, when did it change and why?

<--- Score

25. What baselines are required to be defined and managed?

<--- Score

26. What would be the goal or target for a Critical Process Parameters’s improvement team?

<--- Score

27. Is Critical Process Parameters required?

<--- Score

28. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

<--- Score

29. What are the requirements for audit information?

<--- Score

30. How was the ‘as is’ process map developed, reviewed, verified and validated?

<--- Score

31. Do you have a Critical Process Parameters success story or case study ready to tell and share?

<--- Score

32. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

<--- Score

33. Scope of sensitive information?

<--- Score

34. How often are the team meetings?

<--- Score

35. Does the team have regular meetings?

<--- Score

36. What sources do you use to gather information for a Critical Process Parameters study?

<--- Score

37. What is the scope of the Critical Process Parameters effort?

<--- Score

38. Has a high-level ‘as is’ process map been completed, verified and validated?

<--- Score

39. How do you gather requirements?

<--- Score

40. Is it clearly defined in and to your organization what you do?

<--- Score

41. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

<--- Score

42. Does the scope remain the same?

<--- Score

43. Where can you gather more information?

<--- Score

44. When is/was the Critical Process Parameters start date?

<--- Score

45. Is scope creep really all bad news?

<--- Score

46. Is the scope of Critical Process Parameters defined?

<--- Score

47. Have all basic functions of Critical Process Parameters been defined?

<--- Score

48. What is the context?

<--- Score

49. How do you build the right business case?

<--- Score

50. Is there any additional Critical Process Parameters definition of success?

<--- Score

51. Has a team charter been developed and communicated?

<--- Score

52. How would you define Critical Process Parameters leadership?

<--- Score

53. What is the worst case scenario?

<--- Score

54. Is the Critical Process Parameters scope manageable?

<--- Score

55. What key stakeholder process output measure(s) does Critical Process Parameters leverage and how?

<--- Score

56. Who is gathering Critical Process Parameters information?

<--- Score

57. Do you all define Critical Process Parameters in the same way?

<--- Score

58. What is out of scope?

<--- Score

59. Is there a Critical Process Parameters management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

<--- Score

60. How do you keep key subject matter experts in the loop?

<--- Score

61. Are there different segments of customers?

<--- Score

62. Has the Critical Process Parameters work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

<--- Score

63. How are consistent Critical Process Parameters definitions important?

<--- Score

64. How would you define the culture at your organization, how susceptible is it to Critical Process Parameters changes?

<--- Score

65. Will a Critical Process Parameters production readiness review be required?

<--- Score

66. What are the dynamics of the communication plan?

<--- Score

67. What are the core elements of the Critical Process Parameters business case?

<--- Score

68. How do you catch Critical Process Parameters definition inconsistencies?

<--- Score

69. How do you gather the stories?

<--- Score

70. Is the team equipped with available and reliable resources?

<--- Score

71. What customer feedback methods were used to solicit their input?

<--- Score

72. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

<--- Score

73. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

<--- Score

74. Have specific policy objectives been defined?

<--- Score

75. Who are the Critical Process Parameters improvement team members, including Management Leads and Coaches?

<--- Score

76. What are the compelling stakeholder reasons for embarking on Critical Process Parameters?

<--- Score

77. What is a worst-case scenario for losses?

<--- Score

78. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

<--- Score

79. Have the customer needs been translated into specific, measurable requirements? How?

<--- Score

80. What information should you gather?

<--- Score

81. What critical content must be communicated – who, what, when, where, and how?

<--- Score

82. Are resources adequate for the scope?

<--- Score

83. Are audit criteria, scope, frequency and methods defined?

<--- Score

84. What was the context?

<--- Score

85. Has a Critical Process Parameters requirement not been met?

<--- Score

86. Is the work to date meeting requirements?

<--- Score

87. How will variation in the actual durations of each activity be dealt with to ensure that the expected Critical Process Parameters results are met?

<--- Score

88. Is Critical Process Parameters linked to key stakeholder goals and objectives?

<--- Score

89. What happens if Critical Process Parameters’s scope changes?

<--- Score

90. How will the Critical Process Parameters team and the group measure complete success of Critical Process Parameters?

<--- Score

91. The political context: who holds power?

<--- Score

92. How did the Critical Process Parameters manager receive input to the development of a Critical Process Parameters improvement plan and the estimated completion dates/times of each activity?

<--- Score

93. What gets examined?

<--- Score

94. What is the definition of Critical Process Parameters excellence?

<--- Score

95. How do you hand over Critical Process Parameters context?

<--- Score

96. What information do you gather?

<--- Score

97. What defines best in class?

<--- Score

98. What scope do you want your strategy to cover?

<--- Score

99. How do you gather Critical Process Parameters requirements?

<--- Score

100. Has everyone on the team, including the team leaders, been properly trained?

<--- Score

101. Are customer(s) identified and segmented according to their different needs and requirements?

<--- Score

102. Why are you doing Critical Process Parameters and what is the scope?

<--- Score

103. How do you manage unclear Critical Process Parameters requirements?

<--- Score

104. Is data collected and displayed to better understand customer(s) critical needs and requirements.

<--- Score

105. What are the rough order estimates on cost savings/opportunities that Critical Process Parameters brings?

<--- Score

106. Is Critical Process Parameters currently on schedule according to the plan?

<--- Score

107. What are the Critical Process Parameters use cases?

<--- Score

108. Are accountability and ownership for Critical Process Parameters clearly defined?

<--- Score

109. In what way can you redefine the criteria of choice clients have in your category in your favor?

<--- Score

110. Are the Critical Process Parameters requirements testable?

<--- Score

111. How have you defined all Critical Process Parameters requirements first?

<--- Score

112. Has your scope been defined?

<--- Score

113. If substitutes have been appointed, have they been briefed on the Critical Process Parameters goals and received regular communications as to the progress to date?

<--- Score

114. What intelligence can you gather?

<--- Score

115. Will team members perform Critical Process Parameters work when assigned and in a timely fashion?

<--- Score

116. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

<--- Score

117. How does the Critical Process Parameters manager ensure against scope creep?

<--- Score

118. Are all requirements met?

<--- Score

119. Will team members regularly document their Critical Process Parameters work?

<--- Score

120. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

<--- Score

121. What knowledge or experience is required?

<--- Score

122. What is in scope?

<--- Score

123. What Critical Process Parameters services do you require?

<--- Score

124. What are the tasks and definitions?

<--- Score

125. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

<--- Score

126. How can the value of Critical Process Parameters be defined?

<--- Score

127. How do you manage scope?

<--- Score

128. Has/have the customer(s) been identified?

<--- Score

129. Is the Critical Process Parameters scope complete and appropriately sized?

<--- Score

130. Is special Critical Process Parameters user knowledge required?

<--- Score

131. Are required metrics defined, what are they?

<--- Score

132. Are the Critical Process Parameters requirements complete?

<--- Score

133. When is the estimated completion date?

<--- Score

134. How do you think the partners involved in Critical Process Parameters would have defined success?

<--- Score

135. What are the Critical Process Parameters tasks and definitions?

<--- Score

136. What scope to assess?

<--- Score

137. Are different versions of process maps needed to account for the different types of inputs?

<--- Score

138. What constraints exist that might impact the team?

<--- Score

139. What is the scope of Critical Process Parameters?

<--- Score

140. Is there a clear Critical Process Parameters case definition?

<--- Score

Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Critical Process Parameters Index at the beginning of the Self-Assessment.