Читать книгу Health Management Organization A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are audit criteria, scope, frequency and methods defined?
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2. Have all basic functions of Health Management Organization been defined?
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3. Are resources adequate for the scope?
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4. Has the direction changed at all during the course of Health Management Organization? If so, when did it change and why?
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5. Are there any constraints known that bear on the ability to perform Health Management Organization work? How is the team addressing them?
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6. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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7. What are (control) requirements for Health Management Organization Information?
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8. Is scope creep really all bad news?
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9. Are task requirements clearly defined?
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10. Are accountability and ownership for Health Management Organization clearly defined?
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11. What happens if Health Management Organization’s scope changes?
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12. How would you define Health Management Organization leadership?
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13. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health Management Organization results are met?
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14. What sort of initial information to gather?
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15. Are the Health Management Organization requirements complete?
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16. How and when will the baselines be defined?
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17. What are the dynamics of the communication plan?
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18. What system do you use for gathering Health Management Organization information?
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19. When are meeting minutes sent out? Who is on the distribution list?
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20. What is out of scope?
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21. Has your scope been defined?
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22. What baselines are required to be defined and managed?
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23. Who approved the Health Management Organization scope?
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24. How will the Health Management Organization team and the group measure complete success of Health Management Organization?
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25. What key stakeholder process output measure(s) does Health Management Organization leverage and how?
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26. Has a project plan, Gantt chart, or similar been developed/completed?
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27. Are approval levels defined for contracts and supplements to contracts?
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28. Has a high-level ‘as is’ process map been completed, verified and validated?
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29. Is the Health Management Organization scope manageable?
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30. Is the scope of Health Management Organization defined?
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31. What are the requirements for audit information?
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32. How can the value of Health Management Organization be defined?
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33. Are different versions of process maps needed to account for the different types of inputs?
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34. Is Health Management Organization required?
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35. When is the estimated completion date?
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36. What defines best in class?
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37. What is the context?
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38. Is there a clear Health Management Organization case definition?
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39. How do you keep key subject matter experts in the loop?
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40. Has a team charter been developed and communicated?
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41. Is there any additional Health Management Organization definition of success?
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42. What is in scope?
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43. Are all requirements met?
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44. Do you all define Health Management Organization in the same way?
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45. How does the Health Management Organization manager ensure against scope creep?
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46. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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47. Is the work to date meeting requirements?
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48. How did the Health Management Organization manager receive input to the development of a Health Management Organization improvement plan and the estimated completion dates/times of each activity?
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49. What is the scope of the Health Management Organization effort?
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50. How do you manage unclear Health Management Organization requirements?
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51. Do you have a Health Management Organization success story or case study ready to tell and share?
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52. How is the team tracking and documenting its work?
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53. What was the context?
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54. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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55. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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56. Has the Health Management Organization work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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57. If substitutes have been appointed, have they been briefed on the Health Management Organization goals and received regular communications as to the progress to date?
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58. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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59. Scope of sensitive information?
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60. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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61. Who defines (or who defined) the rules and roles?
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62. What scope to assess?
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63. What gets examined?
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64. What constraints exist that might impact the team?
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65. What critical content must be communicated – who, what, when, where, and how?
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66. What Health Management Organization services do you require?
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67. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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68. What customer feedback methods were used to solicit their input?
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69. Have all of the relationships been defined properly?
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70. What is out-of-scope initially?
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71. What is the definition of Health Management Organization excellence?
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72. How do you gather the stories?
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73. When is/was the Health Management Organization start date?
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74. Does the team have regular meetings?
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75. Are there different segments of customers?
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76. How are consistent Health Management Organization definitions important?
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77. The political context: who holds power?
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78. How often are the team meetings?
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79. Who is gathering Health Management Organization information?
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80. Has/have the customer(s) been identified?
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81. What is the worst case scenario?
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82. How do you gather Health Management Organization requirements?
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83. What are the tasks and definitions?
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84. Is Health Management Organization currently on schedule according to the plan?
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85. Is it clearly defined in and to your organization what you do?
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86. Who is gathering information?
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87. What are the rough order estimates on cost savings/opportunities that Health Management Organization brings?
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88. What information do you gather?
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89. How do you gather requirements?
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90. What scope do you want your strategy to cover?
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91. What intelligence can you gather?
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92. Have specific policy objectives been defined?
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93. Will a Health Management Organization production readiness review be required?
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94. What is the definition of success?
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95. How do you manage changes in Health Management Organization requirements?
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96. How was the ‘as is’ process map developed, reviewed, verified and validated?
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97. Does the scope remain the same?
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98. How do you build the right business case?
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99. In what way can you redefine the criteria of choice clients have in your category in your favor?
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100. How have you defined all Health Management Organization requirements first?
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101. What is the scope of the Health Management Organization work?
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102. How do you think the partners involved in Health Management Organization would have defined success?
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103. How do you catch Health Management Organization definition inconsistencies?
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104. Is special Health Management Organization user knowledge required?
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105. Are required metrics defined, what are they?
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106. What are the compelling stakeholder reasons for embarking on Health Management Organization?
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107. What information should you gather?
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108. Who are the Health Management Organization improvement team members, including Management Leads and Coaches?
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109. Are roles and responsibilities formally defined?
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110. Has everyone on the team, including the team leaders, been properly trained?
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111. How do you manage scope?
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112. What are the record-keeping requirements of Health Management Organization activities?
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113. What sources do you use to gather information for a Health Management Organization study?
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114. Is Health Management Organization linked to key stakeholder goals and objectives?
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115. Are the Health Management Organization requirements testable?
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116. What is the scope?
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117. What are the core elements of the Health Management Organization business case?
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118. What would be the goal or target for a Health Management Organization’s improvement team?
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119. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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120. How do you hand over Health Management Organization context?
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121. What knowledge or experience is required?
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122. What is a worst-case scenario for losses?
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123. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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124. Do you have organizational privacy requirements?
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125. Has a Health Management Organization requirement not been met?
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126. What Health Management Organization requirements should be gathered?
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127. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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128. Is there a critical path to deliver Health Management Organization results?
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129. Have the customer needs been translated into specific, measurable requirements? How?
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130. What is the scope of Health Management Organization?
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131. Where can you gather more information?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health Management Organization Index at the beginning of the Self-Assessment.
