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Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Health Care Quality

Scorecard Example12

Health Care Quality

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:58

CRITERION #5: IMPROVE:74

CRITERION #6: CONTROL:90

CRITERION #7: SUSTAIN:103

Health Care Quality and Managing Projects, Criteria for Project Managers:127

1.0 Initiating Process Group: Health Care Quality128

1.1 Project Charter: Health Care Quality130

1.2 Stakeholder Register: Health Care Quality132

1.3 Stakeholder Analysis Matrix: Health Care Quality133

2.0 Planning Process Group: Health Care Quality135

2.1 Project Management Plan: Health Care Quality137

2.2 Scope Management Plan: Health Care Quality139

2.3 Requirements Management Plan: Health Care Quality141

2.4 Requirements Documentation: Health Care Quality143

2.5 Requirements Traceability Matrix: Health Care Quality145

2.6 Project Scope Statement: Health Care Quality147

2.7 Assumption and Constraint Log: Health Care Quality149

2.8 Work Breakdown Structure: Health Care Quality151

2.9 WBS Dictionary: Health Care Quality153

2.10 Schedule Management Plan: Health Care Quality155

2.11 Activity List: Health Care Quality157

2.12 Activity Attributes: Health Care Quality159

2.13 Milestone List: Health Care Quality161

2.14 Network Diagram: Health Care Quality163

2.15 Activity Resource Requirements: Health Care Quality165

2.16 Resource Breakdown Structure: Health Care Quality166

2.17 Activity Duration Estimates: Health Care Quality168

2.18 Duration Estimating Worksheet: Health Care Quality170

2.19 Project Schedule: Health Care Quality172

2.20 Cost Management Plan: Health Care Quality174

2.21 Activity Cost Estimates: Health Care Quality176

2.22 Cost Estimating Worksheet: Health Care Quality178

2.23 Cost Baseline: Health Care Quality180

2.24 Quality Management Plan: Health Care Quality182

2.25 Quality Metrics: Health Care Quality184

2.26 Process Improvement Plan: Health Care Quality186

2.27 Responsibility Assignment Matrix: Health Care Quality188

2.28 Roles and Responsibilities: Health Care Quality190

2.29 Human Resource Management Plan: Health Care Quality192

2.30 Communications Management Plan: Health Care Quality194

2.31 Risk Management Plan: Health Care Quality196

2.32 Risk Register: Health Care Quality198

2.33 Probability and Impact Assessment: Health Care Quality200

2.34 Probability and Impact Matrix: Health Care Quality202

2.35 Risk Data Sheet: Health Care Quality204

2.36 Procurement Management Plan: Health Care Quality206

2.37 Source Selection Criteria: Health Care Quality208

2.38 Stakeholder Management Plan: Health Care Quality210

2.39 Change Management Plan: Health Care Quality212

3.0 Executing Process Group: Health Care Quality214

3.1 Team Member Status Report: Health Care Quality216

3.2 Change Request: Health Care Quality218

3.3 Change Log: Health Care Quality220

3.4 Decision Log: Health Care Quality222

3.5 Quality Audit: Health Care Quality224

3.6 Team Directory: Health Care Quality227

3.7 Team Operating Agreement: Health Care Quality229

3.8 Team Performance Assessment: Health Care Quality231

3.9 Team Member Performance Assessment: Health Care Quality233

3.10 Issue Log: Health Care Quality235

4.0 Monitoring and Controlling Process Group: Health Care Quality237

4.1 Project Performance Report: Health Care Quality239

4.2 Variance Analysis: Health Care Quality241

4.3 Earned Value Status: Health Care Quality243

4.4 Risk Audit: Health Care Quality245

4.5 Contractor Status Report: Health Care Quality247

4.6 Formal Acceptance: Health Care Quality249

5.0 Closing Process Group: Health Care Quality251

5.1 Procurement Audit: Health Care Quality252

5.2 Contract Close-Out: Health Care Quality255

5.3 Project or Phase Close-Out: Health Care Quality257

5.4 Lessons Learned: Health Care Quality259

Index261

Health Care Quality A Complete Guide - 2020 Edition

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