Читать книгу Health Care Quality A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What do you need to start doing?
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2. Does the problem have ethical dimensions?
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3. How much are sponsors, customers, partners, stakeholders involved in Health care quality? In other words, what are the risks, if Health care quality does not deliver successfully?
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4. What resources or support might you need?
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5. Is the need for organizational change recognized?
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6. Will Health care quality deliverables need to be tested and, if so, by whom?
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7. What Health care quality problem should be solved?
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8. Do you need to avoid or amend any Health care quality activities?
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9. Does your organization need more Health care quality education?
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10. What is the problem or issue?
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11. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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12. How do you recognize an objection?
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13. Which issues are too important to ignore?
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14. To what extent would your organization benefit from being recognized as a award recipient?
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15. Where is training needed?
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16. Are there recognized Health care quality problems?
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17. Whom do you really need or want to serve?
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18. When a Health care quality manager recognizes a problem, what options are available?
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19. Do you recognize Health care quality achievements?
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20. What Health care quality coordination do you need?
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21. What extra resources will you need?
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22. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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23. Why the need?
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24. What problems are you facing and how do you consider Health care quality will circumvent those obstacles?
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25. Why is this needed?
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26. Are there any revenue recognition issues?
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27. What activities does the governance board need to consider?
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28. Where do you need to exercise leadership?
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29. What vendors make products that address the Health care quality needs?
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30. Do you have/need 24-hour access to key personnel?
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31. How are you going to measure success?
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32. How do you assess your Health care quality workforce capability and capacity needs, including skills, competencies, and staffing levels?
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33. Is it needed?
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34. What are the minority interests and what amount of minority interests can be recognized?
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35. How many trainings, in total, are needed?
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36. What are the Health care quality resources needed?
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37. Is the quality assurance team identified?
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38. What do employees need in the short term?
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39. Are there any specific expectations or concerns about the Health care quality team, Health care quality itself?
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40. Which needs are not included or involved?
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41. What is the recognized need?
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42. What Health care quality events should you attend?
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43. What needs to stay?
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44. For your Health care quality project, identify and describe the business environment, is there more than one layer to the business environment?
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45. Who needs budgets?
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46. Will it solve real problems?
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47. Will new equipment/products be required to facilitate Health care quality delivery, for example is new software needed?
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48. How do you recognize an Health care quality objection?
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49. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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50. What information do users need?
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51. Did you miss any major Health care quality issues?
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52. To what extent does each concerned units management team recognize Health care quality as an effective investment?
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53. Are losses recognized in a timely manner?
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54. Who needs to know?
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55. Do you know what you need to know about Health care quality?
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56. What tools and technologies are needed for a custom Health care quality project?
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57. Are employees recognized for desired behaviors?
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58. What needs to be done?
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59. What are your needs in relation to Health care quality skills, labor, equipment, and markets?
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60. How does it fit into your organizational needs and tasks?
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61. What creative shifts do you need to take?
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62. How are training requirements identified?
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63. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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64. What Health care quality capabilities do you need?
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65. What does Health care quality success mean to the stakeholders?
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66. Who needs to know about Health care quality?
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67. Which information does the Health care quality business case need to include?
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68. What are the clients issues and concerns?
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69. What else needs to be measured?
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70. What would happen if Health care quality weren’t done?
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71. How are the Health care quality’s objectives aligned to the group’s overall stakeholder strategy?
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72. Who defines the rules in relation to any given issue?
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73. What are the stakeholder objectives to be achieved with Health care quality?
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74. How do you identify subcontractor relationships?
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75. How do you take a forward-looking perspective in identifying Health care quality research related to market response and models?
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76. Would you recognize a threat from the inside?
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77. What training and capacity building actions are needed to implement proposed reforms?
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78. Can management personnel recognize the monetary benefit of Health care quality?
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79. What is the extent or complexity of the Health care quality problem?
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80. Are problem definition and motivation clearly presented?
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81. Who else hopes to benefit from it?
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82. Are controls defined to recognize and contain problems?
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83. Does Health care quality create potential expectations in other areas that need to be recognized and considered?
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84. What prevents you from making the changes you know will make you a more effective Health care quality leader?
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85. What situation(s) led to this Health care quality Self Assessment?
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86. Consider your own Health care quality project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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87. Think about the people you identified for your Health care quality project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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88. What should be considered when identifying available resources, constraints, and deadlines?
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89. Do you need different information or graphics?
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90. Are there regulatory / compliance issues?
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91. Who needs what information?
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92. What are the expected benefits of Health care quality to the stakeholder?
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93. Are there Health care quality problems defined?
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94. Will a response program recognize when a crisis occurs and provide some level of response?
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95. Who are your key stakeholders who need to sign off?
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96. What are the timeframes required to resolve each of the issues/problems?
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97. As a sponsor, customer or management, how important is it to meet goals, objectives?
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98. Who should resolve the Health care quality issues?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health care quality Index at the beginning of the Self-Assessment.
